Albert Miles
Leonard,Texas
Summary
Dedicated communications electronics specialist with extensive experience in telecommunications, fiber optic data transmission, radio communications, and customer service. Over 30 years of expertise spanning military, aerospace, and telecommunications industries. Adept at problem solving, project management, and leadership, with a strong background in public relations and team collaboration. Known for honesty, integrity, and professional ethics. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Customer Services Technician
AT&T
01.1997 - Current
- Specializing in fiber-optic data connectivity for residential and commercial clients
- Troubleshoot, repair, and maintain fiber-optic and telecommunications systems
- Provide exceptional customer service and technical support
- Collaborate with teams to improve service efficiency and network reliability
- Took special orders in person and over telephone, generating additional revenue every month.
- Evaluated existing processes and procedures to identify potential improvement opportunities.
Aircraft Electrician
Raytheon E-Systems (Now L3 Harris)
01.1996 - 01.1997
- Installed Electrical Components and integrated electrical systems including lighting, Navigation, communication, and power distribution
- Performed Routine Maintenance
- Inspected and tested electrical systems to ensure safety and compliance with regulations
- Reading and Interpreting Technical Manuals
- Using wiring diagrams, blueprints, and schematics to guide repairs and installations
- Tested aircraft electronic systems to ensure proper functioning of all components.
- Repaired faulty connections, replaced defective parts and re-routed wiring as needed.
- Performed preventive maintenance checks on aircraft electrical components to minimize downtime due to system failures.
Construction Cable Splicer
AT&T
01.1995 - 01.1997
- Installed and maintained extensive copper cable networks
- Worked on large-scale infrastructure projects ensuring optimal data transmission
- Tested connections to verify power supplies and communication link functionality.
- Identified cost-effective solutions for various cabling problems.
- Tested repaired, newly installed or updated equipment to drive proper function and conformance to specifications.
Ground Radio Electronics Specialist
United States Air Force
Oklahoma City, United States
01.1992 - 01.1996
- Maintained and repaired VHF, UHF, and HF radio receivers, transmitters, and transceivers
- Provided base-wide communications support at Tinker Air Force Base, Oklahoma City
- Experienced in antenna systems and public address sound support
- Completed advanced technical training at Keesler Air Force Base, Biloxi, Mississippi
- Configured electrical wiring diagrams for complex computer networks according to industry standards.
Education
East Texas State University
Commerce, Texas01.1992
Technical training -
Keesler Air Force Base
Biloxi, MississippiSkills
- Communications Electronics & Radio Systems
- Fiber-Optic Technology
- Customer Service & Public Relations
- Analytical Thinking & Problem-Solving
- Leadership & Team Collaboration
- Multitasking & Project Management
- Empathetic Listening & Conflict Resolution
- Honesty, Integrity & Professional Ethics
- Installations and repairs
- Hardware troubleshooting
- Network systems
Certification
United States FCC General Amateur Radio License
Volunteer Work And Associations
- First Baptist Church of Leonard, Volunteer, 15 Years
- SBTC Disaster Relief, Volunteer
- Christian Motorcyclist Association (McKinney Chapter), Member, 8 Years
- Christian Motorcyclist Association (McKinney Chapter), Vice President, 4 Years
Timeline
Customer Services Technician
AT&T
01.1997 - Current
Aircraft Electrician
Raytheon E-Systems (Now L3 Harris)
01.1996 - 01.1997
Construction Cable Splicer
AT&T
01.1995 - 01.1997
Ground Radio Electronics Specialist
United States Air Force
01.1992 - 01.1996
East Texas State University
Technical training -
Keesler Air Force Base
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