ALBERT MIRANDA

• Directed daily operations, ensuring efficient transportation logistics and timely delivery of services.
• Implemented cost-saving measures, optimizing routes and reducing operational expenses.
• Mentored and trained staff on safety protocols and best practices in transportation management.
• Established strong relationships with clients, enhancing customer satisfaction and retention rates.
• Analyzed performance metrics to identify areas for improvement and implement strategic adjustments.
• Oversaw compliance with industry regulations, maintaining high standards for safety and service quality.
• Coordinated fleet maintenance schedules, ensuring optimal vehicle performance and reliability for operations.
• Managed day-to-day business operations.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.

Established nonprofit organization.

• Oversaw implementation of innovative service models addressing family needs.

• Prepared attractive and interesting displays at customer locations to promote products.
• Maintained vehicle and personal appearance in neat, clean, and professional fashion.
• Looked for opportunities to solicit new business and build connections with prospects.
• Managed customers' expectations and communicated changes to prevent service issues.
• Rotated stock appropriately for minimal spoilage and obsolescence.
• Offered above-and-beyond support to customers to promote consistent route growth.
• Responded promptly to customers' issues to maximize satisfaction and retain business.
• Restocked products at customer locations with scheduled weekly and monthly stops.
• Expanded contact lists for each client and looked for new opportunities.
• Delivered items within reasonable time by traveling most direct route.
• Solicited customers for sales promotions, issued promotional materials, and prepared displays.
• Planned efficient routes to serve the maximum number of customers each day.
• Tracked and maintained records for mileage, fuel usage, and delivery information.
• Loaded and unloaded items for delivery to and from vehicle.
• Created efficient business strategies based on in-depth analyses of customers' needs and territory competitor activities.
• Turned-around failing region and increased total sales [Number]% by restructuring store leadership and implementing training programs focused on customer service and product upselling.

• Maintained case notes to document resident progress and condition.
• Assisted residents in managing daily living including lifting, bathing, and feeding support.
• Performed household chores to ensure cleanliness, safety, and livability.
• Collaborated with peers and medical teams to support resident care plans, working under RN's supervision.
• Crafted activities enjoyed by residents, with creative programs, including game nights, concerts, card games, makeover sessions, and physical activities.
• Ensured complete documentation when entering data into the EMR system.
• Encouraged social interaction of clients and participated in activities that encouraged reading, games, and activities.
• Evaluated patient's medical condition on daily basis.
• Provided physical and emotional support to patients and families, while delivering services to patients with terminal conditions.