Albert Miraval
Littlefield
Summary
Accomplished leader with a proven track record at The Home Depot Inc, enhancing store operations and customer satisfaction through innovative loss prevention strategies and team leadership. Skilled in inventory management and problem-solving, successfully mentored teams to achieve a significant reduction in shrinkage, demonstrating exceptional multitasking and organizational abilities.
Overview
27
27
years of professional experience
Work History
Store Manager
The Home Depot Inc
01.2021 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Store Manager
The Home Depot Inc
05.2019 - 01.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
District Asset Protection Manager
The Home Depot Inc
05.2016 - 05.2019
- Conducted thorough investigations into incidents of theft, fraud, or other criminal activity, resulting in successful resolution and reduced losses.
- Analyzed data from various sources to identify trends in theft or loss and implemented targeted solutions to address specific issues.
- Coordinated with regional asset protection teams to share best practices, resources, and information on emerging threats or trends in retail crime.
- Collaborated with store managers to develop customized action plans for addressing unique asset protection challenges at each location.
- Led regular meetings with store management teams to review asset protection performance metrics and discuss areas for improvement or additional support.
- Improved district safety by implementing innovative asset protection strategies and conducting regular risk assessments.
- Developed and executed district-wide loss prevention initiatives to minimize financial losses due to theft or fraud while ensuring minimal disruption to the customer shopping experience.
- Reduced inventory shrinkage through effective surveillance, loss prevention programs, and staff training on theft prevention techniques.
Assistant Store Manager of Operations
The Home Depot Inc
05.2015 - 04.2016
- Collaborated with the Store Manager to develop strategic plans for sales growth and operational improvements.
- Managed daily store operations to ensure optimal customer service and employee productivity.
- Oversaw staff scheduling, ensuring adequate coverage during peak hours while minimizing labor costs.
- Fostered a positive workplace culture by consistently demonstrating leadership qualities such as integrity, professionalism, and open communication.
- Conducted regular audits on store procedures and performance, identifying areas for improvement and implementing corrective action plans.
- Promoted a safe work environment by enforcing company safety policies and addressing potential hazards promptly.
- Managed store budget effectively, making cost-saving adjustments when necessary without sacrificing quality or customer experience.
Asset Protection Manager
The Home Depot Inc
11.2014 - 04.2015
- Maintained detailed records of all incidents involving theft or loss, using this information to inform future decision-making around risk mitigation strategies.
- Developed comprehensive training programs for new hires, ensuring they were well-equipped to handle various asset protection scenarios.
- Coordinated with other managers across the organization to ensure alignment of asset protection priorities and integration of security measures into daily operations.
- Managed asset protection personnel, providing guidance and support to ensure consistent performance across all shifts.
- Collaborated with store management to develop and enforce policies for maintaining a safe and secure environment for employees and customers.
Chief Investigator
Regional Public Defender for Capital Cases
02.2008 - 11.2014
- Enhanced investigation efficiency by implementing advanced software and technology tools.
- Secured necessary resources for successful investigations, including personnel, equipment, and budget allocations.
- Implemented data-driven approaches to identify trends in criminal activity and allocate investigative resources effectively.
- Conducted thorough reviews of closed cases, identifying areas for improvement in future investigations.
- Optimized evidence preservation procedures resulting in higher admissibility rates in court proceedings.
- Established effective partnerships with external agencies, fostering collaboration and information sharing.
- Led a team of investigators to successfully close high-profile cases, maintaining a strong reputation in the industry.
- Examined evidence and located/interviewed witnesses through collection of governmental and other agency records
- Developed case themes through evidence, including crime scene reconstruction, witness interviews, DNA evidence, ballistics, autopsy/medical reports, etc.
- Assisted attorney in case/trial preparation through trial technology, witness preparation, evidence interpretation, serving subpoenas, case management, jury selection, etc.
District Loss Prevention Manager
JCPenney
01.2007 - 02.2008
- Established a positive work environment through consistent enforcement of company policies and guidelines related to loss prevention.
- Contributed to strategic planning by providing valuable insights on trends in retail theft and fraud tactics.
- Developed strong relationships with local law enforcement agencies for collaborative efforts in crime prevention.
- Collaborated with store managers to develop comprehensive action plans for loss prevention initiatives.
- Secured company assets by overseeing the installation and maintenance of security systems such as CCTV cameras and alarms.
- Increased efficiency in incident response by creating comprehensive emergency protocols for all store locations.
- Improved employee awareness on loss prevention policies through regular workshops and trainings.
- Conducted thorough investigations of theft incidents, leading to the identification and apprehension of suspects.
- Reduced inventory shrinkage by implementing effective loss prevention strategies and training store personnel.
- Mitigated litigation risks associated with shoplifting incidents through proper documentation and adherence to legal procedures during apprehensions.
Senior Loss Prevention Manager
JCPenney
10.2005 - 01.2007
- Established positive working relationships with vendors to secure favorable pricing for loss prevention equipment purchases.
- Analyzed store data to identify patterns of theft, enabling targeted interventions and improved results.
- Enhanced security measures for inventory management, resulting in decreased shrinkage rates.
- Oversaw the implementation of CCTV systems throughout retail locations, enhancing surveillance capabilities for loss prevention efforts.
- Conducted thorough investigations into internal theft cases, leading to the recovery of stolen merchandise.
- Trained and supervised a team of loss prevention associates, improving overall store safety and security.
- Collaborated with store managers to develop and implement effective loss prevention policies and procedures.
- Conducted regular performance reviews with loss prevention staff members to ensure continuous improvement in skillsets and adherence to company standards.
- Developed strong partnerships with other departments to create a culture focused on minimizing losses across all areas of operation.
- Increased employee awareness on loss prevention issues through regular training sessions and communication initiatives.
- Streamlined internal processes related to inventory management, resulting in increased efficiency and accuracy.
- Fostered a proactive approach among employees by reinforcing the importance of early detection/reporting mechanisms for potential incidents.
Loss Prevention Supervisor
JCPenney
04.2001 - 10.2005
- Provided exceptional customer service while maintaining vigilance for potential threats or suspicious activity within the store environment.
- Installed and maintained covert security equipment.
- Collaborated with law enforcement to report crime and suspicious activity.
- Monitored paperwork procedures to prevent error-related losses.
- Conducted regular audits of inventory levels, identifying discrepancies and taking corrective action as needed.
- Increased profitability by minimizing losses due to shoplifting, employee theft, and other sources of shrinkage.
- Collaborated with store management to identify high-risk areas and implement targeted loss prevention measures.
- Developed strong relationships with local law enforcement agencies to improve communication and cooperation in resolving incidents.
- Improved employee awareness of loss prevention techniques through comprehensive training programs.
- Fostered a culture of integrity and accountability within the loss prevention team, emphasizing the importance of ethical conduct in all professional activities.
- Managed a team of loss prevention associates, providing guidance, support, and performance evaluations.
- Reduced shrinkage by implementing effective loss prevention strategies and conducting thorough investigations.
Loss Prevention Officer
JCPenney
11.1997 - 04.2001
- Completed incident reports and activity logs for accurate, current records.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
- Conducted daily store walk-throughs to identify potential security risks.
- Investigated and documented thefts and suspicious activity to improve issue prevention.
- Provided support during internal investigations, gathering evidence and documenting incidents thoroughly.
- Assisted in the apprehension of shoplifters, adhering to company policies and legal guidelines during each incident.
- Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
- Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
- Observed video surveillance systems for prompt emergency response.
- Served as a key point of contact for staff members, addressing any loss prevention-related questions or concerns in a timely and professional manner.
- Improved overall store safety by identifying potential hazards and ensuring proper signage was posted in necessary areas.
- Reduced inventory shrinkage by implementing effective loss prevention strategies and procedures.
- Enhanced store security through the installation of surveillance cameras and alarm systems.
- Supported audits, shortage control initiatives, apprehensions, and disposition by preparing and reviewing associated paperwork.
Education
Bachelor of Science - Exercise Science
Texas Tech University
Lubbock, TX05.2022
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Training and mentoring
- Team Leadership
- Outstanding communication skills
- Inventory Management
- Cash Management
- Retail Inventory Management
- Leadership Development
Timeline
Store Manager
The Home Depot Inc
01.2021 - Current
Store Manager
The Home Depot Inc
05.2019 - 01.2021
District Asset Protection Manager
The Home Depot Inc
05.2016 - 05.2019
Assistant Store Manager of Operations
The Home Depot Inc
05.2015 - 04.2016
Asset Protection Manager
The Home Depot Inc
11.2014 - 04.2015
Chief Investigator
Regional Public Defender for Capital Cases
02.2008 - 11.2014
District Loss Prevention Manager
JCPenney
01.2007 - 02.2008
Senior Loss Prevention Manager
JCPenney
10.2005 - 01.2007
Loss Prevention Supervisor
JCPenney
04.2001 - 10.2005
Loss Prevention Officer
JCPenney
11.1997 - 04.2001
Bachelor of Science - Exercise Science
Texas Tech University