Albert Mireku
Monmouth Junction,NJ
Summary
At Crowe Logistics, I excelled as a Customer Support Specialist, leveraging my problem-solving abilities and expertise in CRM software to enhance client relationships and ensure repeat business. My proactive approach and interpersonal skills led to significant improvements in customer satisfaction and service quality, setting new standards in customer support excellence.
Overview
1
1
year of professional experience
Work History
Customer Support Specialist
Crowe Logistics
08.2023 - 06.2024
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained and managed customer files and databases.
Education
Bachelor of Arts - Computer Science And Management
Wisconsin International University
08.2007
Skills
- Complaint Handling
- Customer Relationship Management (CRM)
- CRM Software
- Quality Assurance
- Problem-solving abilities
- Interpersonal Skills
Timeline
Customer Support Specialist
Crowe Logistics
08.2023 - 06.2024
Bachelor of Arts - Computer Science And Management
Wisconsin International University