Summary
Overview
Work History
Education
Skills
Timeline
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Albert David Lopez Mondragon

Las Cruces

Summary

Experienced with troubleshooting and resolving technical issues promptly. Utilizes strong communication and problem-solving skills to effectively assist users and ensure optimal system performance. Knowledge of various hardware and software platforms, providing comprehensive support and technical guidance.

Overview

7
7
years of professional experience

Work History

IT Help Desk Technician

First American Bank
03.2022 - Current
  • Provided technical support for hardware and software issues, ensuring quick resolution of user inquiries.
  • Diagnosed and troubleshot network connectivity problems to maintain operational efficiency across systems.
  • Documented IT processes and solutions in knowledge base, improving team resource accessibility and training materials.
  • Collaborated with cross-functional teams to implement system upgrades and enhance overall user experience.
  • Managed ticketing system, prioritizing high-impact issues to streamline response times and improve user satisfaction.
  • Configured hardware, devices, and software to set up work stations for employees.

Assistant Manager

Freddys Frozen Custard And Steakburger
01.2019 - 10.2021
  • Supported daily operations by coordinating team schedules and tasks to improve workflow efficiency.
  • Assisted in training new staff on company policies and procedures to ensure compliance and consistency.
  • Managed inventory levels through regular audits, enhancing stock accuracy and minimizing discrepancies.
  • Developed and maintained strong customer relationships, addressing inquiries and resolving issues promptly.
  • Collaborated with management to implement process improvements, increasing overall team productivity.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Education

Associates of Applied Science - Welding Technology

Dona Ana Community College
Las Cruces, NM
09.2025

Skills

  • Dependable Independent Worker
  • Self-motivated
  • Prioritizing tasks
  • Strong work ethic
  • Excellent Communication skills: verbal and written
  • Works excellent in a team as well as independent
  • Ability to work under pressure
  • Excellent problem solving skills
  • Ticket management
  • Printer setup
  • VPN configuration

Timeline

IT Help Desk Technician

First American Bank
03.2022 - Current

Assistant Manager

Freddys Frozen Custard And Steakburger
01.2019 - 10.2021

Associates of Applied Science - Welding Technology

Dona Ana Community College

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