Outage Management System
Albert Mouton
Distribution Dispatcher
Canal Winchester,OH
Summary
Electrical Engineer graduate diligently working as a distribution dispatcher associate with three years experience safely logging linemen on and off distribution circuits, accurately recording outage restoration times, exercising interpersonal communication techniques like three-way communication and phonetic alphabet codes, and responsibly executing dispatching authority with zero injuries . Well-versed in AEP distribution utility equipment, switching and tagging procedures, and safety protocols. Effectively facilitates the collaboration between multiple team members including: line crew supervisors, servicers , assessors and contractors. Passionate about excellence. Strong desire to gain knowledge and understanding in the utility field and develop solid leadership skills and experience.
Overview
10
10
years of post-secondary education
7
7
years of professional experience
Work History
Distribution Dispatcher Associate
American Electric Power, AEP
Groveport, OH
03.2018 - Current
- Safely operates the AEP Distribution System, to restore services efficiently and quickly while bringing updated information to the Outage Management System. This provides our customers with their outage status.
- Responsible for monitoring crew locations, trouble dispatching, carefully directing restoration of service and the monitoring of equipment loading and voltage.
- Coordinates placement of proper tags on the distribution circuits and sub-transmission circuits up to 40kV and all distribution equipment
- Provides continual monitoring, coordination and operation of distribution facilities
Technical Support
Spectrum Communications
Columbus, OH
08.2016 - 02.2017
- C++ Numerical Analysis Digital Control Systems Automatic Control Systems AutoCAD SolidWorks Circuit Design LabVIEW B2Spice Electrical Schematics Technical Research Digital & Analog Circuit Analysis, Supported, troubleshot and maintained clients' accounts and networks.
- Initiated consumer behavior education program to increase employee awareness and comprehension regarding existing services.
- The program resulted in a customer retention rate that grew from two to three out of five customers.
- Provided ancillary product support.
- Developed and maintained a strong customer service knowledge base via internal training opportunities and self-education.
- Listened to concerns and diffused customer frustration by providing clear options and solutions to complex problems.
- Documented all pertinent project information using the appropriate call-tracking system(s).
Apple Caregiver
Apple Via TelePerfomance Communications
Columbus, OH
07.2016 - 02.2017
- Supported and researched technical solutions based on standard business practices to support frontline incoming call volume.
- Created customer feedback documentation, submitted solution articles to the company knowledge base and coordinated effective communication practices for ESL agents.
- Effectively tailored communication styles to differing audiences.
- Self-managed in a fast-paced, dynamic environment.
- Researched and grasped technical information across multiple tools while interacting with customers.
- Demonstrated an eagerness to learn and take on new challenges.
Account Manager
CDK Global, Education and Training
Columbus, OH
03.2013 - 08.2015
- Analyzed idle inventory projections within the Dealer Services department.
- Undertook tasks requiring specialized skills such as those necessary to interpret large amounts of inventory data (aged inventory, fast movers, obsolescence) using company-specific protocol.
- Provided recommendations to professional contacts to yield outcomes specific to their business needs.
- Updated old processes into more intuitive and practical applications.
- Refined internal strategies to prepare new teammates for smoother transitions out of training.
Product Support Associate
Randstad - McGraw Hill
Columbus, OH
07.2012 - 03.2013
- Responded to incoming phone calls, emails, and voicemails.
- Recorded detailed case documentation.
- Troubleshot network connectivity.
- Provided instructional tutorials and assisted with login support.
- Researched product enhancements and helped implement ways to improve product quality.
Education
Bachelor of Science - Electrical Engineering
Wilberforce University
Wilberforce, OH 06.2006 - 05.2016
Skills
Three Way Communication
undefinedSoftware
Circuit Safe
ARCOS
Switching and Tagging
PowerOn Restoration
DOVS
MS Office
Timeline
Distribution Dispatcher Associate
American Electric Power, AEP
03.2018 - Current
Technical Support
Spectrum Communications
08.2016 - 02.2017
Apple Caregiver
Apple Via TelePerfomance Communications
07.2016 - 02.2017
Account Manager
CDK Global, Education and Training
03.2013 - 08.2015
Product Support Associate
Randstad - McGraw Hill
07.2012 - 03.2013
Bachelor of Science - Electrical Engineering
Wilberforce University
06.2006 - 05.2016
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