Outage Management System
Albert Mouton
Distribution Dispatcher
Canal Winchester,OH
Summary
Electrical Engineer graduate diligently working as a distribution dispatcher associate with three years experience safely logging linemen on and off distribution circuits, accurately recording outage restoration times, exercising interpersonal communication techniques like three-way communication and phonetic alphabet codes, and responsibly executing dispatching authority with zero injuries . Well-versed in AEP distribution utility equipment, switching and tagging procedures, and safety protocols. Effectively facilitates the collaboration between multiple team members including: line crew supervisors, servicers , assessors and contractors. Passionate about excellence. Strong desire to gain knowledge and understanding in the utility field and develop solid leadership skills and experience.
Overview
10
10
years of post-secondary education
7
7
years of professional experience
Work History
Distribution Dispatcher Associate
American Electric Power, AEP
Groveport, OH
03.2018 - Current
- Safely operates the AEP Distribution System, to restore services efficiently and quickly while bringing updated information to the Outage Management System. This provides our customers with their outage status.
- Responsible for monitoring crew locations, trouble dispatching, carefully directing restoration of service and the monitoring of equipment loading and voltage.
- Coordinates placement of proper tags on the distribution circuits and sub-transmission circuits up to 40kV and all distribution equipment
- Provides continual monitoring, coordination and operation of distribution facilities
Technical Support
Spectrum Communications
Columbus, OH
08.2016 - 02.2017
- C++ Numerical Analysis Digital Control Systems Automatic Control Systems AutoCAD SolidWorks Circuit Design LabVIEW B2Spice Electrical Schematics Technical Research Digital & Analog Circuit Analysis, Supported, troubleshot and maintained clients' accounts and networks.
- Initiated consumer behavior education program to increase employee awareness and comprehension regarding existing services.
- The program resulted in a customer retention rate that grew from two to three out of five customers.
- Provided ancillary product support.
- Developed and maintained a strong customer service knowledge base via internal training opportunities and self-education.
- Listened to concerns and diffused customer frustration by providing clear options and solutions to complex problems.
- Documented all pertinent project information using the appropriate call-tracking system(s).
Apple Caregiver
Apple Via TelePerfomance Communications
Columbus, OH
07.2016 - 02.2017
- Supported and researched technical solutions based on standard business practices to support frontline incoming call volume.
- Created customer feedback documentation, submitted solution articles to the company knowledge base and coordinated effective communication practices for ESL agents.
- Effectively tailored communication styles to differing audiences.
- Self-managed in a fast-paced, dynamic environment.
- Researched and grasped technical information across multiple tools while interacting with customers.
- Demonstrated an eagerness to learn and take on new challenges.
Account Manager
CDK Global, Education and Training
Columbus, OH
03.2013 - 08.2015
- Analyzed idle inventory projections within the Dealer Services department.
- Undertook tasks requiring specialized skills such as those necessary to interpret large amounts of inventory data (aged inventory, fast movers, obsolescence) using company-specific protocol.
- Provided recommendations to professional contacts to yield outcomes specific to their business needs.
- Updated old processes into more intuitive and practical applications.
- Refined internal strategies to prepare new teammates for smoother transitions out of training.
Product Support Associate
Randstad - McGraw Hill
Columbus, OH
07.2012 - 03.2013
- Responded to incoming phone calls, emails, and voicemails.
- Recorded detailed case documentation.
- Troubleshot network connectivity.
- Provided instructional tutorials and assisted with login support.
- Researched product enhancements and helped implement ways to improve product quality.
Education
Bachelor of Science - Electrical Engineering
Wilberforce University
Wilberforce, OH 06.2006 - 05.2016
Skills
Three Way Communication
Phonetic Alphabet Code
Multitasking
Detailed Documentation
Initiative
Software
Circuit Safe
ARCOS
Switching and Tagging
PowerOn Restoration
DOVS
MS Office
Timeline
Distribution Dispatcher Associate
American Electric Power, AEP
03.2018 - Current
Technical Support
Spectrum Communications
08.2016 - 02.2017
Apple Caregiver
Apple Via TelePerfomance Communications
07.2016 - 02.2017
Account Manager
CDK Global, Education and Training
03.2013 - 08.2015
Product Support Associate
Randstad - McGraw Hill
07.2012 - 03.2013
Bachelor of Science - Electrical Engineering
Wilberforce University
06.2006 - 05.2016