ALBERT MUGO
King of Prussia,PA
Summary
Accomplished Senior Technical Project Manager with a proven track record at Vanguard, enhancing global tech operations through strategic AWS Redshift and data analytics initiatives. Adept at leading cross-functional teams and automating processes, resulting in a 15% revenue increase at Comcast. Skilled in SQL and renowned for exceptional problem-solving and communication abilities. Seasoned Senior Technical Project Manager with a background in leading complex, high-stakes technology projects. Known for leveraging strong technical acumen to drive successful project outcomes and meet strategic business goals. Strengths include exceptional problem-solving skills, team leadership, and adeptness at bridging the gap between technical teams and stakeholders. Proven ability to deliver projects on time while maintaining quality standards and managing budget constraints. In previous roles, significantly improved project efficiency through streamlined processes and effective communication strategies.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior Technical Project Manager (Consultant)
Vanguard
Malvern, USA
01.2023 - Current
- Manage all technical enhancement for our Division Global Tech operations and infrastructure services
- Manage Service now asset management /service requests and catalogue for all of vanguard infrastructure needs and data centers
- Utilizing AWS Redshift data warehouses to support data-driven business intelligence and analytics
- Led Teams Automating ETL pipelines using AWS Glue and Lambda to ingest, process, and load data into Redshift, improving data processing efficiency and reducing manual intervention
- Lead scrum teams in defining requirements and overseeing completion of our directives
- Document customer C stakeholder feedback that program team will use to help establish a program scope and milestones
- Set up technical engagements / meetings to help drive data streaming discussions
- Document (where needed) - data insights roadmap, program charters, backlog, epics, user stories
- Research feature and functionality enhancements with Architecture C Engineering teams
- Assist in sending out program communications and updates to all stakeholders
- Manage our vendor and 3rd party relationships
- Understands the scope of programs as defined by the business requirements and budget process
- Participates in key planning milestones
- Identifies, confirms, and obtains participation from required cross-functional teams
- Works with the other team members and Strategic Business Initiative to do this effectively
- Builds program plans and maintains program records
- Works with the core team to identify and schedule all the work for end-to-end deployment required to fulfill program scope
- Identifies and manages program critical path, being mindful of upstream and downstream dependencies
- Facilitates the development and implementation of key goals, objectives, and success criteria for the program with key stakeholders and core team
- Works with resource leadership to obtain and assign resources to the program plan within the Clarity record
- Supports the budget and resource forecasting process
- Analyzes areas of risk to avoid risky activities by identifying and managing critical paths and risk areas
- Establishes contingency plans and identifies trigger events and assumes responsibility for initiation corrective actions
- Escalates early to SBI to determine when to engage senior management
- Works with leadership and core team members to help identify and assist in making program tradeoffs to balance scope, time, and costs
- Ensures proper documentation
- Tracks and manages the program schedule and upstream and downstream dependencies
- Analyzes the actual performance against the plan and adjusts consistent with plan objectives
- Works with Strategic Business Initiative to assist in action item resolution and track completion
- Ensures program milestones are accomplished and ensures overall committed timelines are met
- Documents all major plan changes in scope, approach, and date delivery
- Communicates updates on major milestones and keeps all stakeholders informed of progress and issues
- Identifies and manages proposed changes to program parameters and works with Enterprise Program Management and Program Managers to ensure appropriate processes and communications are followed
- Monitors and ensures quality of program deliverables
- Works with core team and key field resources to develop and monitor deployment schedule, strategies, and tools to support the implementation of programs in the field through trials and controlled customer deployments
- Proactively identifies areas for improvement within the Cybersecurity function and collaborate with internal teams to implement long-term strategies that enhance the organization's capabilities and efficiency
- Consistent exercise of independent judgment and discretion in matters of significance
Senior Technical Program Manager (Consultant)
Comcast
Philadelphia, USA
09.2021 - 09.2022
- Program Delivery Lead for programs as assigned to include development C test phases as well as facilitation of trials and deployment planning as needed
- Managed the delivery of complex multi-disciplinary projects within agreed time and budget constraints
- Led all product launches to fruition for Q1-Q3 successfully throughout all phases of lab, tech, and employee trials
- Managed all internal and external stakeholders’ expectations and effectively incorporated all requirements and aligned them in my project plans
- Managed six to eight projects simultaneously across multiple departments to achieve on-time delivery of new product lines for Q3 launch, resulting in a 15% increase in revenue
- Worked with users and head office directorates as well as internal clients and stakeholders, to determine and manage effective solutions to facilitate delivery of IT Service Delivery Projects
- Estimate timelines, measuring risk and devising mitigation strategies for identified risks, drawing us project plans that will support the delivery of the various IT projects being undertaken
- Maintain project plan, updating and tracking progress against the baseline and manage the timely delivery of the projects
- Liaise with different Dev, QA, Product owners, Architects and Scrum Masters by participating in all ceremonies including standups, grooming sessions, PI planning sessions to align on key deliverables and forecast future work in sprints
- Provide program management leadership and expertise and act as a source of truth for information about Programs ensuring all parties are aligned on objectives and definition of success
- Subject matter expert, understanding the details of what we are delivering, not just the dates and milestones
- Act as a 'go-to person' and truly own every aspect of their programs
- Manage the program and team through the deliverables associated with the program by establishing milestones and monitoring adherence to plans and schedules by holding leads accountable as appropriate
- Identify project risks and mitigation plans as appropriate and drive mitigations recording and all risks in the raid log
- Communicate with key stakeholders including development teams, operations, product, etc
- As required
- Provide regular program status updates to the leadership team (Director, VP, SVP, EVP)
Senior Project Manager / Scrum Master (Consultant)
Cigna Healthcare, New York Life Insurance
Remote
05.2020 - 08.2021
- Led and managed two scrum teams for cloud and data analytics, extracting data from various sources, merging it into a data lake, and transforming it using Tableau
- Developed and maintained a strong development team, advocating for their needs
- Facilitated Agile ceremonies like stand-ups, sprint planning, and retrospectives
- Ensured clear communication across teams and with stakeholders, aligning priorities and roadmaps
- Held team members accountable for commitments and prioritized impactful work
- Collaborated with senior leadership, Data Architects, and Product Managers to organize roadmaps and prioritize tasks
- Resolved blockers for Developers and QA, ensuring deliverables were met during sprints
- Coordinated QA testing for new features and onboarded new team members, managing system access
- Acted as an agile coach and mentor for cross-functional teams, including my own teams
SAAS Implementation Project Manager/ Scrum Master (Consultant)
Clarip
Philadelphia, USA
10.2019 - 03.2020
- Led successful implementation of 16-20 SAAS projects within tight deadlines, ensuring compliance with CCPA regulations
- Managed teams of developers and QA analysts, overseeing all agile ceremonies and processes
- Established Agile best practices and processes, transforming an adhoc shop into a structured environment
- Formulated project implementation plans and managed full project lifecycle, mitigating risks
- Assessed and managed risk related to data privacy laws for clients, collaborating with legal counsels and data privacy teams
- Oversaw API integrations and implementations with third-party vendors like Salesforce and Apigee
- Provided leadership in sprint planning, backlog grooming, and capacity management
- Utilized SQL for database queries and orchestration rules for identifying PII information
- Collaborated with Product Management and Engineering to prioritize features in the product roadmap
- Managed multiple Fortune 100 and 500 accounts/projects with multiple work streams from initiation to close
- Coordinated cross-functional teams and stakeholders, ensuring effective communication and successful service delivery
- Managed Go/No-Go reviews and updated Statements of Work for new requirements
- Utilized Asana and ServiceNow for project scheduling, ticket management, and documentation
IT Project Manager (Consultant)
Siemens Corporation
Malvern, USA
08.2019 - 10.2019
- Drove release risk management, working with stakeholders to mitigate and plan contingencies
- Oversaw the launch and implementation of a CRM platform Oracle Sales cloud C SAP in 200 countries and the entire United States
- Participate in Data migration and Validation projects during migration from in house CRM to Oracle Sales cloud
- Manage risks and resolves issues that affect release scope, schedule, and quality
- Participated in requirements gathering and translation of these requirements into technical and functional requirements
- Documents, wireframes, epic and story writing, flow diagrams, data mapping, test plans, use cases and scenarios
- Acted as Scrum Master, leading sprint planning sessions, burndown, and velocity reporting, manage backlog prioritization, retrospectives
- Communicate with both business and technology partners effectively
- Manage project timelines and bugs using JIRA, Rally, and similar agile project management software as well as Wiki and SharePoint tools
- Manage scope, estimation, project status, reporting, and escalation
- Drive the execution of Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews
- Communicate all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changes
- Develop and manage a communication plan that effectively engages all stakeholders in the release process
Sr. Business Analyst / Scrum Master (Consultant)
Subdirect Digital Media
Philadelphia, USA
10.2018 - 07.2019
- Participated in requirements gathering and scope definition for ongoing marketing efforts and feature modifications
- Acted as Scrum Master for dev and QA teams, managing Kanban boards, leading retrospectives, and participating in sprint planning
- Responsible for process mapping and documentation across IT projects
- Managed various brands under Subdirect Umbrella, including Marketing, Finance, Operations, and IT initiatives
- Implemented Agile/Kanban methodology, increasing productivity and cutting sprint costs by 30%
- Wrote user stories and gathered requirements from multiple brands, utilizing TFS and later Azure DevOps
- Oversaw company website re-branding, participating in UAT and Production testing
- Implemented project management tools like Trello, Slack, and Canny for improved visibility and collaboration
- Managed sprint capacity costs to stay within departmental budgets
- Monitored key strategic projects like data migration from Egnyte to SharePoint and server migration from AWS to Azure
Project Manager – Consumer & Community Banking Division (Ultimate Rewards and Operations) (Consultant)
JP Morgan Chase
Wilmington, USA
04.2018 - 09.2018
- Managed critical Rewards initiatives, including site updates, customer escalations, and catalog management
- Led Cash Plus points initiative and implemented swift payment software 'access pay' for various transactions
- Oversaw 3rd party vendor accounts, particularly the Chase-Amazon relationship, using access pay for transactions and gift card processing
- Acted as Scrum master for Credit Card Rewards C Marketing projects, leading agile ceremonies and managing sprint iterations
- Utilized Jira for issue tracking and bug management during sprints
- Managed Amazon-Chase vendor account, handling transactions, marketing initiatives, and escalations
- Led large-scale business projects within the rewards team, resolving problems, managing impacts, and mitigating risks
- Built SKUs on the Experience platform and participated in UAT testing for Chase Credit Card and vendor products
- Wrote project plans, business requirements, operational process maps, and procedure documentation
- Managed configuration and set-up activities for new rewards products and updated operational procedures
- Collaborated extensively with Marketing, IT, Operations, Customer Service, and vendors on project teams
- Documented system and operational process flows, participated in special projects, and performed assigned duties
Operations IT Manager /Scrum master
Ricoh USA
Malvern, USA
06.2015 - 03.2018
- Led projects aligning with business objectives, delivering cost-efficient solutions
- Managed Enterprise accounts like Abington Hospital and University of Penn using Agile methodology
- Acted as Scrum Master, leading meetings, managing sprints, and conducting retrospectives
- Oversaw capacity, bugs, and issues via Jira, Trac, and ServiceNow
- Resolved device connectivity issues, saving $60k/month in revenue loss
- Managed 14 outside technicians, improving productivity, and reducing billing
- Provided detailed descriptions in ticket systems for swift issue resolution
- Handled data analytics and billing through Oracle ERP Suite, including status reporting and metrics analysis
AML/Fraud Analyst (Contract)
Barclaycard US
Wilmington, USA
03.2015 - 06.2015
Asset Manager
Modspace Corporation
Berwyn, USA
03.2012 - 12.2014
Software Tester (Contract)
Intertek Corporation
Essington, USA
02.2010 - 12.2011
Project Coordinator / Certification Research Analyst
Project Management Institute
Newtown Square, USA
04.2005 - 01.2010
Education
Bachelor’s degree - Information Technology
Temple University
Philadelphia, PA01.2007
Associates degree - Communications
Delaware County Community College
Media, PA01.2004
Skills
- Critical thinker
- Analytical
- Strong communicator
- Problem Solver
- Smartsheet
- ServiceNow
- Microsoft Office
- Microsoft Project
- Microsoft Teams
- Vizio
- SharePoint
- SQL
- Tableau
- Oracle Sales Cloud ERP
- SAP Fieldglass
- S/4HANA
- Mondaycom
- Salesforce
- Jira
- Confluence
- Rally
- Beeline
- Microsoft Azure
- Visual Studio
- Trello
- Slack
- HubSpot
- Azure DevOps
- Concur
Certification
- PMI Agile Certified Practitioner, In Progress
- Scrum Master Certification, In Progress
Locations
- Malvern, Malvern, PA
- Philadelphia, Philadelphia, PA
- Remote
- Wilmington, Wilmington, DE
- Berwyn, Berwyn, PA
- Essington, Essington, PA
- Newtown Square, Newtown Square, PA
Timeline
Senior Technical Project Manager (Consultant)
Vanguard
01.2023 - Current
Senior Technical Program Manager (Consultant)
Comcast
09.2021 - 09.2022
Senior Project Manager / Scrum Master (Consultant)
Cigna Healthcare, New York Life Insurance
05.2020 - 08.2021
SAAS Implementation Project Manager/ Scrum Master (Consultant)
Clarip
10.2019 - 03.2020
IT Project Manager (Consultant)
Siemens Corporation
08.2019 - 10.2019
Sr. Business Analyst / Scrum Master (Consultant)
Subdirect Digital Media
10.2018 - 07.2019
Project Manager – Consumer & Community Banking Division (Ultimate Rewards and Operations) (Consultant)
JP Morgan Chase
04.2018 - 09.2018
Operations IT Manager /Scrum master
Ricoh USA
06.2015 - 03.2018
AML/Fraud Analyst (Contract)
Barclaycard US
03.2015 - 06.2015
Asset Manager
Modspace Corporation
03.2012 - 12.2014
Software Tester (Contract)
Intertek Corporation
02.2010 - 12.2011
Project Coordinator / Certification Research Analyst
Project Management Institute
04.2005 - 01.2010
Bachelor’s degree - Information Technology
Temple University
Associates degree - Communications
Delaware County Community College
Similar Profiles
Akua Amos-AbanyieAkua Amos-Abanyie
Security Automation Manager at VanguardSecurity Automation Manager at Vanguard
Konrad StaufferKonrad Stauffer
REGULATORY OVERSIGHT SPECIALIST at VanguardREGULATORY OVERSIGHT SPECIALIST at Vanguard
Madhu Praveen PeesapatiMadhu Praveen Peesapati
Cloud DevOps Engineer/ AWS at VanguardCloud DevOps Engineer/ AWS at Vanguard
Devyn RunningDevyn Running
Advisor Support Representative at VanguardAdvisor Support Representative at Vanguard
Koshis GurungKoshis Gurung
Financial Advisor for Start-up Company at Suarez Creative Co.Financial Advisor for Start-up Company at Suarez Creative Co.