Albert Musselman
Russellville,AR
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
28
28
years of professional experience
Work History
Sales and Service Manager
Lowes Home Improvment
07.1999 - 01.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Department Manager
National Home Centers
06.1993 - 06.1999
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Communicated with managers of other departments to maintain transparency.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
Education
High School Diploma -
Lincoln High School
Manitowoc, WISkills
- One Call Resolution
- Policy Enforcement
- Bid Request Management
- Inventory Control Processes
- Team Recruiting and Onboarding
- Leading Team Meetings
- Service Delivery Optimization
- Customer Complaint Resolution
- Sales Quota Management
- Performance Tracking and Evaluations
- Shipping and Receiving Oversight
- Personnel Training and Development
- Inventory Accuracy
- Delivery Schedules
- Customer Inquiries
- Retail Knowledge
- Store Displays
- Cash Register Operations
- Leadership
Timeline
Sales and Service Manager
Lowes Home Improvment
07.1999 - 01.2021
Department Manager
National Home Centers
06.1993 - 06.1999
High School Diploma -
Lincoln High School
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