Overview
Work History
Education
Skills
Timeline
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Albert Ott

Dover,New Hampshire

Overview

5
5
years of professional experience

Work History

Fraud & Identity Specialist

Instacart
05.2023 - Current
  • Conducted in-depth investigations of suspicious account activities, making data-driven decisions to protect platform integrity while ensuring legitimate customers maintain access
  • Analyzed evolving fraud patterns to develop proactive prevention strategies, reducing overall fraud losses and improving user trust
  • Managed high-volume customer security appeals via email with clear, empathetic communication while maintaining appropriate skepticism
  • Created and implemented a new workflow for prioritizing high-value account reactivations, balancing risk management with business objectives
  • Built specialized SQL queries to identify accounts with suspicious activities, supporting team-wide fraud detection efforts
  • Developed and documented best practices for account takeover investigations, which were adopted as team standards
  • Collaborated across departments to streamline escalation processes and improve response times for urgent security issues

Client Engagement Specialist

Kraken Digital Asset Exchange
01.2022 - 05.2023
  • Performed detailed KYC/AML reviews during client onboarding, ensuring regulatory compliance while maintaining positive customer experience
  • Used blockchain explorers and transaction analysis tools to investigate and resolve cryptocurrency transaction anomalies
  • Identified and escalated suspicious transaction patterns to specialized security teams, preventing potential financial crimes
  • Prepared comprehensive case documentation for security investigations, maintaining audit-ready records of all actions taken
  • Participated in cross-functional projects with Compliance and Security teams to strengthen fraud prevention measures
  • Stayed current with emerging cryptocurrency scams and fraud techniques to better protect clients from evolving threats

Personal Banker

Citizens Bank
09.2019 - 01.2022
  • Demonstrated strong client communication skills when explaining complex financial products and services
  • Maintained meticulous attention to detail when processing financial transactions and account documentation
  • Applied critical thinking to assess client needs and recommend appropriate financial solutions
  • Built lasting relationships with clients through trusted advisory services and responsive support
  • Balanced efficiency with accuracy when handling sensitive financial information and client data
  • Collaborated with branch teams to resolve client issues and ensure consistent quality of service
  • Maintained compliance with banking regulations while delivering personalized client experiences

Education

High School Diploma -

Dover High School
Dover
06-2016

Skills

  • Fraud Investigation & Prevention
  • SQL Query Development
  • Data Analysis with Tableau
  • Security & Risk Assessment
  • Effective Communication Under Pressure
  • Cross-Functional Collaboration
  • Blockchain Transaction Analysis
  • Detailed Documentation & Reporting
  • Digital Asset Security Knowledge
  • Decision-Making in Ambiguous Situations

Timeline

Fraud & Identity Specialist

Instacart
05.2023 - Current

Client Engagement Specialist

Kraken Digital Asset Exchange
01.2022 - 05.2023

Personal Banker

Citizens Bank
09.2019 - 01.2022

High School Diploma -

Dover High School

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Albert Ott