Albert Owen
Entry-Level Accounting
Jacksonville,FL
Summary
Organized accounting coordinator with experience completing projects by leveraging top-notch prioritization and multitasking skills. Resourceful and collaborative with extensive knowledge of maintaining customer relationships, keeping detailed records and promoting excellence in multiple interactions.
Overview
3
3
years of professional experience
33
33
years of post-secondary education
Work History
Customer Care Associate I
Lighthouse Works! (Lighthouse Central Florida)
Orlando , FL
2021.12 - 2022.11
- Followed up on outstanding issues to complete resolutions and maintain customer satisfaction.
- Fielded inquiries via email, chat and text to offer immediate assistance with customers' needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Navigated multiple computer systems and applications to find information.
Customer Account Specialist
Venus Fashion
Jacksonville , FL
2016.10 - 2017.03
- Evaluated customers' potential needs to make appropriate recommendations.
- Proposed additional service options to clients to capitalize on upsell opportunities.
- Supported key promotions by contacting established and potential customers to discuss offerings.
- Set up new customer accounts and updated existing profiles with latest information.
- Adhered to standards of quality and service as well as all compliance requirements.
Customer Service Representative
Maxim Healthcare Staffing
Jacksonville , FL
2015.11 - 2016.07
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services and company information.
Service Advocate I
Florida Blue (contract Position)
Jacksonville , FL
2014.11 - 2015.07
- Analyzed customers' issues and complaints and initiated corrective actions.
- Greeted each customer and solved all issues and complaints via face-to-face, through email or on phone.
- Developed employee training programs to achieve optimal level of performance during customer interactions.
- Performed follow-up services for dissatisfied customers.
- Assisted individuals in navigating processes and procedures to resolve issues, understand rights and express views.
Education
Associate of Science - Accounting Technology And Bookkeeping
Florida State College At Jacksonville
Jacksonville, FL 2018.09 - 2020.05
Associate of Arts - Liberal Arts And General Studies
Florida State College At Jacksonville
Jacksonville, FL 1986.08 - 2015.05
High School Diploma -
Duncan U. Fletcher High School
Neptune Beach, FL 1983.08 - 1986.06
Skills
Documentation and reporting
undefinedTimeline
Customer Care Associate I
Lighthouse Works! (Lighthouse Central Florida)
2021.12 - 2022.11
Associate of Science - Accounting Technology And Bookkeeping
Florida State College At Jacksonville
2018.09 - 2020.05
Customer Account Specialist
Venus Fashion
2016.10 - 2017.03
Customer Service Representative
Maxim Healthcare Staffing
2015.11 - 2016.07
Service Advocate I
Florida Blue (contract Position)
2014.11 - 2015.07
Associate of Arts - Liberal Arts And General Studies
Florida State College At Jacksonville
1986.08 - 2015.05
High School Diploma -
Duncan U. Fletcher High School
1983.08 - 1986.06
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