Albert Owen
Entry-Level Accounting
Jacksonville,FL
Summary
Organized accounting coordinator with experience completing projects by leveraging top-notch prioritization and multitasking skills. Resourceful and collaborative with extensive knowledge of maintaining customer relationships, keeping detailed records and promoting excellence in multiple interactions.
Overview
3
3
years of professional experience
33
33
years of post-secondary education
Work History
Customer Care Associate I
Lighthouse Works! (Lighthouse Central Florida)
Orlando, FL
12.2021 - 11.2022
- Followed up on outstanding issues to complete resolutions and maintain customer satisfaction.
- Fielded inquiries via email, chat and text to offer immediate assistance with customers' needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Navigated multiple computer systems and applications to find information.
Customer Account Specialist
Venus Fashion
Jacksonville, FL
10.2016 - 03.2017
- Evaluated customers' potential needs to make appropriate recommendations.
- Proposed additional service options to clients to capitalize on upsell opportunities.
- Supported key promotions by contacting established and potential customers to discuss offerings.
- Set up new customer accounts and updated existing profiles with latest information.
- Adhered to standards of quality and service as well as all compliance requirements.
Customer Service Representative
Maxim Healthcare Staffing
Jacksonville, FL
11.2015 - 07.2016
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services and company information.
Service Advocate I
Florida Blue (contract Position)
Jacksonville, FL
11.2014 - 07.2015
- Analyzed customers' issues and complaints and initiated corrective actions.
- Greeted each customer and solved all issues and complaints via face-to-face, through email or on phone.
- Developed employee training programs to achieve optimal level of performance during customer interactions.
- Performed follow-up services for dissatisfied customers.
- Assisted individuals in navigating processes and procedures to resolve issues, understand rights and express views.
Education
Associate of Science - Accounting Technology And Bookkeeping
Florida State College At Jacksonville
Jacksonville, FL 09.2018 - 05.2020
Associate of Arts - Liberal Arts And General Studies
Florida State College At Jacksonville
Jacksonville, FL 08.1986 - 05.2015
High School Diploma -
Duncan U. Fletcher High School
Neptune Beach, FL 08.1983 - 06.1986
Skills
Documentation and reporting
Customer Relationship Management
First Call resolution
Inbound Customer Service
Recordkeeping strengths
Professional telephone demeanor
Report preparation
Service standard compliance
Money handling abilities
Account management
Timeline
Customer Care Associate I
Lighthouse Works! (Lighthouse Central Florida)
12.2021 - 11.2022
Associate of Science - Accounting Technology And Bookkeeping
Florida State College At Jacksonville
09.2018 - 05.2020
Customer Account Specialist
Venus Fashion
10.2016 - 03.2017
Customer Service Representative
Maxim Healthcare Staffing
11.2015 - 07.2016
Service Advocate I
Florida Blue (contract Position)
11.2014 - 07.2015
Associate of Arts - Liberal Arts And General Studies
Florida State College At Jacksonville
08.1986 - 05.2015
High School Diploma -
Duncan U. Fletcher High School
08.1983 - 06.1986