Albert Perez

• Assists with new hire onboarding and coordination of training schedule.

• Ensures consistent team accountability and the continuity of best practices for the following critical responsibilities: prior authorizations, financial assistance, medication adherence monitoring, patient appointments/ coordination of discharge, and patient outreach.

• Accountable for script volume and relationship management within hospital/specialty clinics.

• Partners with pharmacy operations to increase penetration rates in low performing areas, enhance average ones and execute on identified optimization opportunities.

• Assists in developing processes and procedures within hospital/specialty clinic which will ensure high quality service through enhanced pharmacy services.

• Provide in-person & on-site assessments and evaluation of performance. Provide bi-annual compliance assessments.

• Build ongoing relationships with hospital/specialty clinic leadership through quarterly partner meetings and continuous process improvement meetings with clinic staff.

• Develops proactive solutions based on trends in the market/community of service.

• Serves as key driver for implementation, training, integration and other pertinent information to Genoa site manager.

• Collaborate with sales team to enhance service levels and expand presence as appropriate.

• Exhibits proficiency in pharmacy processes, dispensing practices and protocols for each state supervised.

• Coordinate time-off coverage and/or provides site coverage as needed.

• Works with leadership to create and execute quarterly goals as well as other duties as assigned.

• Communicate with all consumers of the mental health center regarding the medication services Genoa provides.
• Recruit and enroll consumers utilizing enrollment forms and copy the consumer’s insurance card.
• Compliance monitoring by contacting the consumer at least monthly to ensure compliance and determine refill needs as applicable.
• Prescription refill management by utilizing the no refill report and contacting the appropriate prescriber to ensure timely refills are completed and dispensed to the consumer.
• May include Phlebotomy for consumers receiving Clozapine and other medications via Genoa schedule blood draws and sends samples to the appropriate lab as applicable.
• Assist with new hire onboarding and training.
• Collaborate with multiple levels of leadership to drive desired outcomes and change while assisting with projects.
• Work independently or part as a team with minimal direction and utilize communication tools to present information.
• Plan and develop mitigation strategies to drive performance.
• Interact with different work groups and business partners resulting in a positive impact on accomplishment of project goals.
• Perform collection calls regarding balance for unpaid medications.
• Perform reminder calls regarding medication yet to be picked up before returning to stock.
• 100 percent travel.
• Managed medication compliance, ensuring monthly consumer follow-ups.
• Streamlined patient enrollment, accelerating insurance verification.
• Provided essential support in patient assistance programs.
• Implemented efficient refill system to prevent medication lapses.

• Receiving prescriptions and checking their validity.
• Processing prescriptions electronically and ensuring all information is complete and accurate.
• Selecting the appropriate medicine and measuring dosages to fill prescriptions.
• Process prescriptions electronically and ensure all information is complete and accurate.
• Comply with all security measures and quality standards.
• Receives OTC inventory; checks delivery for accuracy compared to invoices, contacts H-E-B warehouse or vendor if inventory is short.
• Perform reminder calls regarding medications yet to be picked up before returning to stock and collect payments over the phone for prepaid medications.
• Streamlined prescription processing, boosting efficiency and accuracy.
• Analyzed inventory discrepancies, ensuring order accuracy and vendor accountability.
• Provided critical support in medication reminder calls, improving patient compliance.

• Provides superior customer service; works closely with Pharmacists, Pharmacy Technicians, and Pharmacy Care Representatives (PCRs) to provide excellent patient care.
• Files / maintains prescription hard copies.
• Receives OTC inventory; checks delivery for accuracy compared to invoices, contacts H-E-B warehouse or vendor if inventory is short.
• Complies with HIPAA regulations to ensure privacy and confidentiality of personal health information (PHI).
• Complies with TSBP rules and H-E-B SOPs to ensure patient counseling is provided on applicable prescriptions.
• Complies with SOP to process PSE transactions; follows manual process only if electronic system unavailable.