Albert Ramos
San Antonio,TX
Summary
Committed Cash Control Specialist with strong production background. Focused on maintaining team safety and meeting challenging performance targets. Skilled in managing supplies and keeping line moving smoothly.
Experienced Bookkeeper with over 11 years of experience in HEB Grocery Store. Excellent reputation for resolving problems and improving customer satisfaction. Dedicated HEB Grocery professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Environmental professional with extensive experience in managing sustainability initiatives and regulatory compliance. Proven track record in leading cross-functional teams to achieve environmental goals. Known for adaptability and strong problem-solving skills, ensuring effective responses to evolving environmental challenges.
Diligent Desired Position with solid background in food preparation and kitchen operations. Known for maintaining high standards of cleanliness and efficiency in fast-paced environments. Demonstrated expertise in following recipes precisely and ensuring food safety through strict adherence to hygiene protocols.
Experienced with maintaining clean and inviting environment for club members. Utilizes strong organizational skills to ensure all areas are well-kept and fully stocked. Track record of delivering excellent customer service by addressing member needs and fostering welcoming atmosphere.
Knowledgeable Desired Position seeking to leverage background in hospitality and customer service. Successfully maintained cleanliness and organization of club facilities, ensuring welcoming environment for members. Demonstrated proficiency in handling member inquiries and resolving issues promptly.
Overview
16
16
years of professional experience
Work History
Club Environment Specialist
Sodexo Services
07.2024 - Current
- Developed and implemented environmental compliance strategies to ensure regulatory adherence across operations.
- Led cross-functional teams in assessing environmental risks and identifying mitigation measures.
- Conducted thorough audits of environmental systems, driving continuous improvements in sustainability practices.
- Collaborated with stakeholders to develop training programs on best environmental management practices.
- Analyzed waste management processes, optimizing resource use and reducing environmental impact.
- Facilitated workshops aimed at increasing awareness of eco-friendly practices among staff and clients.
- Reduced environmental risks with the implementation of stringent safety protocols and staff training programs.
- Entrusted with high-level policy formulation, incorporating scientific research findings into actionable recommendations for government agencies and private organizations.
- Trained and mentored junior staff, fostering a culture of continuous learning and professional development within the organization.
- Maintained cleanliness and sanitation of food preparation areas following health and safety guidelines.
- Prepared ingredients by washing, chopping, and measuring for various menu items efficiently.
- Trained new staff on food safety standards and proper cooking techniques to ensure compliance.
- Collaborated with team members to streamline food preparation processes, enhancing overall operational efficiency.
- Assisted in inventory management by tracking stock levels and reporting discrepancies to management.
- Implemented portion control measures to minimize waste while maintaining quality standards in food service.
- Maintained high levels of sanitation by strictly adhering to food safety guidelines and regulations.
- Enhanced customer satisfaction with quick and accurate food preparation, ensuring timely service.
- Delivered exceptional food quality by carefully following standardized recipes and maintaining consistency in taste and presentation.
Cash Control Specialist
HEB Grocery Store
09.2010 - 04.2024
- Inspected finished products for quality and adherence to customer specifications.
- Reviewed and approved supplier production processes, verifying outputs for quality control and documenting for archival.
- Conducted training on quality material control system requirements and processes for complex production lifecycles, supporting organizational leadership in innovative process design.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Resolved production issues, supporting investigations of supplier and manufacturing locations and developing targeted solutions.
- Conducted product and process reviews and surveillance at various suppliers, supporting product health and customer satisfaction.
- Reviewed and approved supplier systems for chemical and metallurgical process control.
- Made sure that products were produced on time and are of good quality.
- Maintained organized work area by cleaning and removing hazards.
- Monitored employee actions for adherence to safety procedures.
- Prepared reports and technical documentation of day-to-day production processes.
- Oversaw logistics and inventory management for storeroom.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Performed general equipment maintenance and repair to minimize downtime.
Call Center Customer Service Representative
Grande Communications
05.2015 - 05.2016
- Responded to customer comments and questions via LiveChat during shifts.
- Resolved concerns with products or services to help with retention and drive sales.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
- Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
- Researched issues through identification of similar past problems and recommended most appropriate solution.
- Initiated termination of customer contract upon request.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Educated customers on current promotions, upgrades or new offerings available under current plan.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
Sales Associate
Champs Sporting Goods
07.2009 - 08.2010
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Increased sales by offering advice on purchases and promoting additional products.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
Education
High School Diploma -
Midwest City High School
Midwest City, OK05.2010
Skills
- Organization and Time Management
- Critical Thinking
- Work order review
- Production deadline management
- OSHA guidelines
- Verbal and Written Communication
- POS Systems and Ordering Platforms
- Customer Retention Strategies
- Order and Refund Processing
- Building Customer Trust and Loyalty
- Upbeat and Positive Personality
- Multitasking and Prioritization
- Customer service
- Highly reliable
- Team player attitude
- Strong multitasking
- Patience and tolerance
- Outgoing personality
- Engaging personality
- Cleanliness and hygiene
- Customer service expertise
- Responsible alcohol service
- Payment processing
- Complex Problem-solving
- Cash register operation
- Handling difficult customers
- Hospitality service expertise
- Professional appearance
- Cash handling proficiency
- Cleaning procedures
- Food and beverage service
- Guest relations
- Security monitoring
- Customer relations
- Guest service
- Teamwork and collaboration
- Conflict resolution
Timeline
Club Environment Specialist
Sodexo Services
07.2024 - Current
Call Center Customer Service Representative
Grande Communications
05.2015 - 05.2016
Cash Control Specialist
HEB Grocery Store
09.2010 - 04.2024
Sales Associate
Champs Sporting Goods
07.2009 - 08.2010
High School Diploma -
Midwest City High School