Albert Ramsey
Detroit,MI
Summary
Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Team Member
Ups Store
03.2024 - Current
- Provided customer service support to ensure satisfaction.
- Operated cash registers to process payments from customers.
- Maintained a clean and organized work area throughout shift.
- Collaborated with team members to maximize productivity and efficiency.
Package Handler
FedEx:Ground
09.2023 - 10.2023
- Inspected packages for damages or defects and recorded any issues found.
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Sorted packages to appropriate slide, line or belt for final distribution.
Team Member
White Castle
05.2021 - 10.2023
- Greeted customers upon entering the store with friendly demeanor.
- Monitored expiration dates on food items for freshness assurance.
- Worked hard to learn required tasks quickly to maximize performance.
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Operated cash registers to process payments from customers.
Education
Some College (No Degree) - Information Technology
Wayne State University
Detroit, MISome College (No Degree) - Cyber Operations And Warfare
University of Michigan - Ann Arbor
Ann Arbor, MISkills
- Workplace Safety
- Complaint Resolution
- Computer Skills
- Clear Communication
- Penetration Testing
- Cybersecurity Frameworks
- Access Control
- Patch Management
- Firewall Configuration
- Information Assurance
- Disaster Recovery Planning
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
Certification
OSHA 30
ELECTICAL SAFETY
CPR
Timeline
Team Member
Ups Store
03.2024 - Current
Package Handler
FedEx:Ground
09.2023 - 10.2023
Team Member
White Castle
05.2021 - 10.2023
Some College (No Degree) - Information Technology
Wayne State University
Some College (No Degree) - Cyber Operations And Warfare
University of Michigan - Ann Arbor