Summary
Overview
Work History
Education
Skills
Timeline
Generic

Albert Rich III

Virginia Beach,VA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

12
12
years of professional experience

Work History

Owner/Operator Truck Driver

Rich Transport
05.2019 - 04.2023
  • Managed day-to-day business operations.
  • Operated with safety and skill to avoid accidents and delays.
  • Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Fostered strong professional network and partnership building skills to connect with quality leads.
  • Assessed financial reports and statements regularly to update processes and operations for greater profitability.
  • Prepared annual budgets with controls to prevent overages.
  • Maintained current Class [Type] CDL with Hazardous Materials and Doubles and Triples endorsements.
  • Transported hazardous materials and oversized shipments without incident.

Telephone Customer Service Representative

GEICO
02.2011 - 03.2019
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer account discrepancies and concerns.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Responded to customer calls and emails to answer questions about products and services.
  • Maintained and managed customer files and databases.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Sought out extra training opportunities to enhance customer relationship management abilities.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.
  • Delivered prompt service to prioritize customer needs.

Education

Associate of Applied Science - Information Technology

Bryant And Stratton College - Newport News
Newport News, VA
06.2005

Skills

  • Dry Vans
  • Logistics Planning
  • Preventive Maintenance
  • Prevention Techniques
  • Customer Accounts Management
  • Trip Planning
  • Paperwork Coordination
  • Air Brake Certification
  • Commercial Driving
  • Customer Experience
  • DOT Requirements
  • Dependable and Cooperative
  • Planning Abilities

Timeline

Owner/Operator Truck Driver

Rich Transport
05.2019 - 04.2023

Telephone Customer Service Representative

GEICO
02.2011 - 03.2019

Associate of Applied Science - Information Technology

Bryant And Stratton College - Newport News
Albert Rich III