ALBERT ROBLES
Rancho Cucamonga,CA
Summary
Strong leader with 18 years in Hospitality management adept at FOH and BOH operations. Implemented company policies and developed personnel for leadership opportunities. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals.
Overview
24
24
years of professional experience
Work History
Director of Operations
International Restaurant Village
11.2023 - Current
- Oversaw daily operations across 12 restaurant concepts, ensuring seamless coordination and efficient execution of tasks.
- Developed systems and procedures to improve operational quality and team efficiency.
- Reduced employee turnover rates by fostering positive work environment.
- Overhauled front-of-house operations for improved guest experiences, including staff training in customer service best practices and updated reservation systems.
- Drove operational improvements by conducting regular audits of restaurant processes, identifying areas for enhancement, and implementing solutions accordingly.
- Implemented cost control measures to optimize profitability without sacrificing quality or guest experience.
- Developed and monitored budgets across multiple locations to ensure financial objectives were met while maintaining exceptional operational standards.
- Developed a comprehensive onboarding process for new hires leading to improved training and faster integration into the workplace culture.
- Developed company policies and procedures along with monitoring employee attendance and performance, addressing issues in accordance with those company policies and procedures.
General Manager
Panini Kabob Grill
10.2021 - 02.2024
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
Procurement Manager
QUINN GROUP INC.
11.2017 - 03.2020
- Coordinate hydraulic repairs, Personnel time keeping
- Open/close work orders, Quote repairs, maintain customer contact throughout repairs, Order supplies and tooling
- Research and procure hard to find parts and repair items
- Accounts payable and receivable invoice payment and cash handling.
- Evaluated supplier quotes based on purchasing procedures and competitiveness in quality, price and delivery.
- Negotiated contracts with suppliers to obtain favorable terms and pricing.
- Developed strong relationships with key suppliers, resulting in improved communication, better pricing, and reliable delivery schedules.
General Manager
SHAKEY'S USA
11.2014 - 06.2017
- 150+ seat restaurant serving Buffet at lunch and Ala Carte Store annual gross $2.5 million with 26 employees
- Duties include Hiring team members, weekly inventory, food/beverage/alcohol ordering, maintaining sales/labor and food cost, local store marketing, daily cash handling and reconciliation
- Raised guest satisfaction scores by 10%+ in the first 3 months
- Delivered the store's first passing financial audit in 7+ quarters in my first quarter
- Ascended from being the companies' 23rd ranked store (out of 24) to number one in my first year.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Food and Beverage Manager
WALT DISNEY COMPANY
09.2007 - 03.2014
- Responsible for the daily operations of PCH Grill (Casual Dining Restaurant), Slurpin' USA (pool bar), Surfside Lounge (Quick Service Restaurant and Bar), Room Service, and Beachcomber's Concierge Club
- Assisted in building a cohesive relationship with Disney Dining that has contributed to increasing Guest counts at PCH Grill by 18.5% for Breakfast and 29.3% for dinner, from the year prior.
- Resolved customer complaints involving food or beverage quality and service.
- Conducted regular performance evaluations for team members, providing constructive feedback and opportunities for growth.
- Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
Assistant Banquet Chef
PACIFIC PALMS CONFERENCE RESORT
01.2007 - 09.2007
- Ordered product, scheduled staff, and delegated job duties to complete banquet orders
- Special events included: ESPN ESPY Celebrity Golf Invitational, Playboy Celebrity Golf Tournament, Jim Hill Celebrity Golf Classic.
- Maintained high-quality food standards by enforcing strict adherence to recipes and presentation guidelines.
- Managed special dietary requests, providing exceptional personalized service to attendees with specific needs or preferences.
- Supported event planners in customizing menus, ensuring client satisfaction and repeat business.
Specialty Dinner Cook Lead - Fine Dining
CLUB 33
08.2005 - 09.2007
- Assisted in completing four seasonal menu changes per year
- Special events include: Pirates of the Caribbean 2 movie premiere, 50th anniversary tribute to Disneyland for Club 33 members, and Candlelight 2005 and 2006
- Responsible for food presentation, quality, and safety for brunch, dinner and banquet service.
- Offered tasty options for people following vegetarian, gluten-free and allergy-sensitive diets.
- Promoted excellence in food quality and presentation for kitchen staff.
- Assisted head chef with menu planning, incorporating seasonal ingredients for fresh and innovative dinner offerings.
Operations Supervisor Senior
WASHINGTON MUTUAL BANK
09.2000 - 07.2005
- Responsible for all new North American retirement accounts and tax reporting
- Supervised and trained a staff of 22 employees
- Developed new training procedures for updated technologies and systems.
Education
Associate of Science - Culinary Arts
California School of Culinary Arts
Pasadena, CA11.2003
Skills
- Operational Efficiency
- Operations Oversight
- Strategic planning and execution
- Cost Control
- Leadership training
- Performance Analysis
- Employee Development
- Organizational Structuring
- Human Resources
- P&L Management
Skills Education
- Level I Sommelier certification from the Court of Master Sommeliers
- U.S. ARMY 111TH MI BRIGADE FT HUACHUCA, AZ OCT 1997 - SEP 2000 HR Specialist
- CALIFORNIA SCHOOL OF CULINARY ARTS PASADENA, CA JUL 2002 - NOV 2003 Associate of Occupational Studies
Timeline
Director of Operations
International Restaurant Village
11.2023 - Current
General Manager
Panini Kabob Grill
10.2021 - 02.2024
Procurement Manager
QUINN GROUP INC.
11.2017 - 03.2020
General Manager
SHAKEY'S USA
11.2014 - 06.2017
Food and Beverage Manager
WALT DISNEY COMPANY
09.2007 - 03.2014
Assistant Banquet Chef
PACIFIC PALMS CONFERENCE RESORT
01.2007 - 09.2007
Specialty Dinner Cook Lead - Fine Dining
CLUB 33
08.2005 - 09.2007
Operations Supervisor Senior
WASHINGTON MUTUAL BANK
09.2000 - 07.2005
Associate of Science - Culinary Arts
California School of Culinary Arts