Albert Romero
San Jose,United States
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Trust and Safety Specialist
Accenture
11.2021 - Current
- Organize, categorize, and publish content and information using specific tools and channels
- Review, classify and/or eliminate highly sensitive content
- Understand and remain updated on changing client policies and guidelines
- Investigate, resolve, and relay complex content issues to the broader Trust and Safety team within agreed-upon turnaround times and standards of quality
- Serve as an advocate for the user community
- Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe
- Participate in process improvement initiatives that improve quality and efficiency of work
- Participate in continuous training programs and workgroup discussions for optimal development in the role
Cashier Specialist
Walmart Inc
04.2024 - 07.2024
- Increased sales by offering advice on purchases and promoting additional products.
- Quickly and accurately counted drawers at start and end of each shift.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers by answering questions and fulfilling requests.
- Readied daily tills for each cashier by counting out change and documenting total amounts end-of-shift review.
- Enhanced customer satisfaction by providing efficient and accurate cashier transactions.
- Assisted in reducing wait times by consistently maintaining a clean and organized work area.
- Developed strong relationships with regular customers, fostering a sense of loyalty and trust in the store''s services and products.
- Ensured accurate cash handling through diligent use of registers, calculators, and other tools for financial transactions.
- Utilized strong problem-solving skills to address technical issues with register systems or payment terminals efficiently.
- Assisted customers in locating products throughout the store for enhanced shopping experiences and increased sales opportunities.
- Performed cash, card, and check transactions to complete customer purchases.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Handled cash with high accuracy and took care to check bills for fraud.
- Exceeded performance expectations through consistent punctuality, attention to detail, and dedication to exceptional customer service.
- Assisted cashier team with resolving problems and maintaining efficiency.
- Supported inventory management with timely shelf restocking and product rotation tasks.
- Contributed to increased sales by effectively promoting store loyalty programs and special offers.
- Managed special actions such as returns processing and payment reversals for team members.
- Processed refunds and exchanges in accordance with company policy.
- Worked with floor team and managers to meet wide range of customer needs.
- Set up new sales displays each week with fresh merchandise.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Resolved customer inquiries and concerns with professionalism, empathy, and effective communication skills.
- Collaborated with team members to maintain a consistently positive and welcoming store atmosphere.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register to record transactions accurately and efficiently.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
UPS Store
UPS Customer Center
02.2024 - 04.2024
- Delivered exceptional results in a variety of industries, demonstrating versatility and adaptability as a Start-Up Consultant.
- Mentored junior consultants, sharing industry knowledge and expertise to foster professional growth within the team.
- Enhanced company reputation by consistently delivering high-quality services, attracting new clients through referrals and word-of-mouth marketing.
- Streamlined internal processes to enhance workflow efficiency and overall productivity within the consulting team.
- Improved client satisfaction by implementing tailored solutions and providing ongoing support.
- Produced detailed and relevant reports for use in making business decisions.
- Conducted thorough reviews of operations to devise and deploy improvement strategies.
Flooring Sales Specialist
The Home Depot
12.2014 - 11.2021
- Achieving the highest possible customer satisfaction levels while providing excellent service
- Providing expert advice on interior design, such as color schemes and carpet patterns
- Delivering professional installation services for all types of carpets, vinyls, ceramic tiles, laminates, and more
- Maintaining an organized inventory for each type of material available in store
- Keeping the work area clean, safe and free of construction clutter
- Ensuring all products are neatly stacked or stored away at closing
- Boosted sales revenue by implementing effective marketing strategies and promoting various flooring options.
- Drove team revenue totals by bringing in top sales numbers.
- Coordinated logistics for delivery and installation of flooring materials, ensuring a smooth process from start to finish.
- Maintained in-depth understanding of all available brands and types of flooring available to customers.
- Developed strong relationships with clients, leading to repeat business and referrals.
- Increased customer satisfaction by providing personalized flooring solutions tailored to individual needs.
- Followed up with customers to assess satisfaction, answer questions, and resolve concerns.
- Assisted customers in selecting appropriate flooring materials based on their preferences, budget, and space requirements.
- Developed strong rapport with customers and created positive impression of business.
- Demonstrated features of different floor options and overcame objections with knowledgeable responses.
- Managed inventory levels efficiently to avoid stock shortages or overstocking situations that could affect sales performance.
- Participated in trade shows and industry events to stay current on market trends and develop new business opportunities.
- Organized product displays for better visibility and accessibility, improving the overall shopping experience for customers.
- Provided detailed product information to clients, enabling them to make informed decisions about their purchases.
- Assisted customers with selecting appropriate floor types and styles.
- Regularly analyzed sales data to identify patterns and areas for improvement, implementing targeted strategies to address these issues.
- Conducted accurate measurements of client spaces for efficient installation planning and cost estimation.
- Conducted regular competitor analysis to identify gaps in the market that our company could fill with innovative products or services.
- Negotiated contracts with suppliers for better pricing deals that allowed us to offer more competitive prices without sacrificing profit margins.
- Implemented comprehensive employee training programs that improved staff knowledge of products, sales techniques, and customer service skills which resulted in higher overall performance levels.
- Discussed pricing, additional charges, and payment plans during sales process.
- Handled customer complaints professionally and effectively, turning potentially negative experiences into positive outcomes.
- Offered exceptional after-sales support, addressing client concerns and ensuring overall satisfaction.
- Collaborated with installation teams to ensure timely completion of projects and high-quality results.
- Developed a loyal customer base by consistently exceeding expectations and delivering outstanding service throughout the entire sales process.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Recommended complementary purchases to customers, increasing revenue.
- Used in-store system to locate inventory and place special orders for customers.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Active Duty Military - Religious Program Specialist 2nd Class Petty Officer
Department of Defense, United States Navy
04.1998 - 01.2006
- Assisted Command Chaplain with the spiritual needs of Sailors and Marines aboard the USS Boxer LHD-4
- The Faiths of Judaism and Hinduism, to Christianity and Islam, Religious Program Specialists ensure that every Sailor has proper access to the resources needed to follow their faith
- This includes duties of preparing devotional materials, organizing faith-based events, maintaining religious records and serving as a source of personal security for Navy Chaplains
- The role of a Religious Program Specialist is about bringing Sailors and Marines together and helping to support their mental health through faith, whether they're religious or not
- From suicide prevention, to relationship advice, to self-esteem issues, you will make sure your fellow Sailors always have someone to talk to and a solution to their problems
- Support clergy of all faiths in the facilitation of religious activities
- Provide physical security for Chaplains during field exercises and in combat environments
- Maintain records, ecclesiastical documents and references for various faith groups
- Operate, manage and maintain religious ministry facilities afloat and ashore
- Assist in the preparation of devotional and religious educational materials and audiovisual displays
- Handle all phases of the logistical support requirements for religious programs aboard ships, at shore stations and hospitals and for Marine Corps units and other sea service commands
- Operate/maintain libraries and publicize the command's religious activities
- Work under the oversight of Navy Chaplains
- Bachelor Enlisted Quarters Petty Officer
- Ensure and inspect rooms for junior enlisted sailors
- Conduct room military room hygiene inspections ensuring the rooms are ready for habitation
- Coordinate logistics of new furniture in each barrack room
- Maintain good order and discipline at the same time ensuring all junior enlisted are taken care of
- Developed volunteer programs to encourage community involvement and further the organization''s mission.
- Managed communication channels such as newsletters, social media, and announcements to keep congregation members informed about church activities and important updates.
- Maintained accurate records of congregational attendance and membership data, utilizing this information for effective planning purposes.
- Organized fundraising initiatives to support church operations and outreach efforts, generating necessary resources for continued success.
- Enhanced spiritual growth within the community through thoughtful sermon preparation and delivery.
- Managed budgets for various religious events, ensuring financial efficiency while maintaining program quality.
- Supported religious leaders in performing various duties.
- Volunteered in overseas locations and in various roles.
- Participated in religious ceremonies and events.
- Attended meetings with religious leaders.
- Prepared and distributed religious materials.
- Collaborated with other religious organizations and agencies.
- Sourced materials and labor to meet facility construction needs.
- Assisted with fundraising activities.
- Provided pastoral counseling to members of congregation.
- Assisted with organizing religious activities and services.
- Participated in various outreach programs.
- Developed and implemented educational programs for youth.
- Educated members of congregation on religious beliefs and practices.
- Provided guidance to members of congregation.
- Facilitated worship services, encouraging participation from congregation.
- Facilitated religious classes and forums.
- Wrote and delivered sermons.
- Maintained religious records and documents.
- Delivered exceptional pastoral care for hospitalized or homebound members, offering comfort during difficult times.
- Coordinated with local organizations to organize interfaith events, promoting understanding and cooperation between different religious groups.
- Assisted in the recruitment of new members, building a welcoming environment that fostered growth within the congregation.
- Supported families during significant life events like weddings or funerals by providing compassionate pastoral guidance.
- Supervised staff members in administrative tasks related to church operations, ensuring efficient processes were maintained throughout all aspects of ministry work.
- Collaborated with other religious leaders on joint projects, strengthening relationships within the broader faith community.
- Offered pastoral counseling to individuals in need, providing emotional support and guidance.
- Promoted a safe environment for all congregation members through regular safety assessments and policy implementation.
- Encouraged congregant participation in small groups designed to build authentic connections within the faith community.
Education
No Degree - Philosophy
Sacred Heart University
Fairfield, CT06.2012
High School Diploma -
Los Banos High School
Los Banos, Ca06-1997
Skills
- DoD Experience
- Program Management
- Process Improvement
- Military Experience
- Security
- Interior Design
- Project Management
- Communication skills
- Customer service
- Social work
- Property management
- Bilingual
- Spanish
- Microsoft Office
- Organizational skills
- Computer skills
- Sales
- Writing skills
- Case management
- English
- Driving
- Basic math
- Word processing
- POS
- Retail sales
- Cash register
- Load & unload
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
- Multitasking Abilities
- Excellent Communication
- Critical Thinking
- Computer Skills
- Organizational Skills
- Calm Under Pressure
- Active Listening
- Organization and Time Management
- Decision-Making
- Problem Resolution
- Verbal Communication
- Patience and Tolerance
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
Driver's License
Military Veteran
Military Veteran
Military Service
United States Navy, United States, E-5, 04/01/98, 01/01/06, Religious Program Specialist 2nd Class Petty Officer, Support clergy of all faiths in the facilitation of religious activities., Provide physical security for Chaplains during field exercises and in combat environments., Maintain records, ecclesiastical documents and references for various faith groups., Operate, manage and maintain religious ministry facilities afloat and ashore., Assist in the preparation of devotional and religious educational materials and audiovisual displays., Handle all phases of the logistical support requirements for religious programs aboard ships, at shore stations and hospitals and for Marine Corps units and other sea service commands., Operate/maintain libraries and publicize the command's religious activities., Work under the oversight of Navy Chaplains., Humanitarian Award, Good Conduct Medal, War on Terrorism Medal, National Defense Medal
Languages
Spanish
Full Professional
Military Awards and Ribbons
Military Awards Commendations Navy "E" Ribbon - was on permanent duty aboard a U.S. Navy ship or in a unit that won a battle efficiency.
Navy/Marine Corps Overseas Service Ribbon- awarded to any member of the Navy or Marine Corps who completes one year of consecutive or cumulative duty at a permanent overseas duty station
Commendations/Awards/Ribbons- Navy "E" Ribbon - was on permanent duty aboard a U.S. Navy ship or in a unit that won a battle Efficient
- Good Conduct Medal (2 Awards)- meritorious behavior during the period of service ,based on conduct for three-year periods of continuous active service.
- National Defense Service Medal- The National Defense Service Medal (NDSM) is awarded to service member who has served on active duty, or as an active reservist, in the United States Armed Forces during any of four specified time periods- 1. Global War on Terrorism , September 11, 2001- December 31, 2022 (Campaign in which I was awarded National Defense Service Medal.
- Armed Forces Expeditionary Medal- military award of the United States Armed Forces, which was first created in 1961 by Executive Order of President John F. Kennedy. The medal is awarded to members of the U.S. Armed Forces who, after July 1, 1958, participated in U.S. military operations, U.S. operations in direct support of the United Nations, or U.S. operations of assistance for friendly foreign nations.
- The Global War on Terrorism Expeditionary Medal- The medal recognizes those military service members who have deployed overseas in direct service to the War on Terror from 11 September 2001 to a date to be determined
- Global War on Terrorism Service Medal (GWOT-SM)-The medal recognizes those military service members who have supported operations to counter terrorism in the War on Terror from 11 September 2001, to a date yet to be determined.
- Humanitarian Service Medal (HSM)- awarded to members of the United States military (including Reserve and National Guardmembers) who distinguish themselves by meritorious participation in specified military acts or operations of a humanitarian nature
- Navy and Marine Corps Sea Service Deployment Ribbon (SSDR)- The Sea Service Deployment Ribbon is granted to any member of the U.S. Navy or U.S. Marine Corpsassigned to a deployable unit (e.g., a ship (including submarines), aircraft squadron, air wing or air group, detachment, battalion, Marine Expeditionary Unit, Marine Air Ground Task Force, or other unit type that operates away from its assigned homeport) and is forward-deployed for a period of either 90 consecutive days or two periods of at least 80 days each within a given 12-month period;
- Navy/Marine Corps Overseas Service Ribbon- awarded to any member of the Navy or Marine Corps who completes one year of consecutive or cumulative duty at a permanent overseas duty station
Timeline
Cashier Specialist
Walmart Inc
04.2024 - 07.2024
UPS Store
UPS Customer Center
02.2024 - 04.2024
Trust and Safety Specialist
Accenture
11.2021 - Current
Flooring Sales Specialist
The Home Depot
12.2014 - 11.2021
Active Duty Military - Religious Program Specialist 2nd Class Petty Officer
Department of Defense, United States Navy
04.1998 - 01.2006
No Degree - Philosophy
Sacred Heart University
High School Diploma -
Los Banos High School