Albert Romero
Mesquite,TX
Summary
Results-driven Fraud Specialist experienced in fraud prevention, transaction monitoring, and AML compliance. Achieved timely resolutions and improved fraud detection efforts through strong analytical skills and effective communication within high-pressure environments. Focused on enhancing risk management controls and maintaining high operational standards.
Overview
2
2
Languages
1
1
Certification
11
11
years of professional experience
Work History
Fraud Specialist /Fraud Operations Specialist
JPMChase Bank
Plano, TX
06.2022 - Current
- Conduct fraud detection and transaction monitoring activities to identify potentially suspicious or unauthorized activity.
- Reviewed customer and transaction information to identify inconsistencies, unusual patterns, and potential fraud indicators, enhancing fraud detection efforts.
- Investigate suspected fraudulent activity and document findings accurately for appropriate resolution.
- Perform identity verification and follow established procedures to mitigate financial and operational risk.
- Assisted with chargeback-related activities and dispute resolution, ensuring accurate documentation and timely resolution of claims.
- Maintained a 90- 100 % customer satisfaction on call driven results.
- Managed over 50 plus calls to assist customers on their transactions and prevent scams and fraud.
- Assist with chargeback-related activities and dispute resolution while maintaining detailed documentation.
- Communicate with customers and internal teams to resolve issues while maintaining a high level of professionalism and service.
- Maintain accuracy and confidentiality when handling sensitive customer and transaction information.
- Managed high-volume workloads while consistently meeting quality, productivity, and accuracy standards, supporting overall operational efficiency.
- Improved customer trust by promptly addressing and resolving reported instances of fraud.
- Manage high-volume workloads while meeting quality, productivity, and accuracy expectations. Maintaining a 95% strong score card and prevent losses from the firm.
Benefits and Retirement Service Agent
Milliman
Dallas, TX
06.2019 - 2022
- Guided clients in navigating service inquiries while promptly addressing and resolving issues.
- Analyzed and refined client support workflows in partnership with team members to elevate service quality.
- Managed daily administrative responsibilities to facilitate service operations and maintain comprehensive records.
- Communicated service status and solutions to clients in a timely manner, ensuring clarity and responsiveness in interactions.
- Handle high volume of calls over 60 calls per day and
- Maintain a 90% score card and a 95% survey results from customers.
Order Supply Clerk
Jays Services
Dallas, TX
02.2016 - 06.2019
- Implemented regular audits and tracked stock levels to uphold integrity of inventory records and facilitate effective supply chain management.
- Supervised shipment processing activities, guaranteeing adherence to schedules and precision in order fulfillment.
- Executed tracking of materials through warehouse management systems to ensure efficient operations and inventory management.
- Managed 50 calls per day to ensure orders are processed in a timely manner. By maintaining 85% customer satisfaction.
- Conducted quality checks on supplies before distribution.
- Assisted in maintaining a clean and organized storage area.
- Collaborated with team members to streamline order fulfillment processes.
Education
High School Diploma -
Sunset High School
El Paso, TX06-1998
Skills
- Fraud prevention
- Risk assessment
- Fraud investigation
- Transaction monitoring
- Fraud analytics
- AML compliance
- Risk management controls
- Cybersecurity practices
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Investingations through effectively helping with scams.
Certification
- CFE - Certified Fraud Examiner
- AML Training
Languages
Spanish
Full Professional
English
Native or Bilingual
Interests
- Volunteering
- Drone Piloting
- Offering time and support to shelters for the homeless, women, and animals
- Dancing
- Gym Workouts
- Team Sports
Timeline
Fraud Specialist /Fraud Operations Specialist
JPMChase Bank
06.2022 - Current
Benefits and Retirement Service Agent
Milliman
06.2019 - 2022
Order Supply Clerk
Jays Services
02.2016 - 06.2019
High School Diploma -
Sunset High School