ALBERT SANTOS
Virginia Beach,VA
Summary
Energetic Dietary Aide with 10 years of hands-on experience preparing and serving food to patients within healthcare facilities. Well-versed in sanitation and safety guidelines paired with in-depth knowledge of cooking and baking appliance operations. Successful multitasker possessing positive attitude and great sense of humor. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
19
19
years of professional experience
Work History
Dietary Aide / Dietary Associate
(MFA) Medical Facilities Of America
Virginia Beach, VA
04.2014 - Current
- Set up trays and food service carts to deliver food to residents.
- Performed general cleaning duties such as sweeping floors, washing dishes, wiping countertops.
- Served food and snacks according to planned menu and patients' diet orders.
- Delivered meals to residents and patients in their rooms when requested.
- Maintained a safe working environment by following all safety protocols.
- Cleaned and sanitized kitchen, dining and utility areas to promote healthy environment.
- Provided assistance with meal setup, serving, and clean up as needed.
- Followed dietary procedures in accordance with established policies.
- Treated patients and team members with dignity and respect.
- Prepared and served meals according to dietary guidelines.
- Delivered snacks to nurse station for distribution to specific residents.
- Set up trays for patients upon request.
- Served specific meals to patients with special dietary needs.
- Cleaned and maintained dining room during and after each meal service.
- Engaged with residents to provide positive and enriching experiences.
- Helped with meal prep for daily meals, following strict sanitation, and food handling guidelines
- Worked closely with dietitians to ensure proper nutrition for each resident and patient.
- Assisted patients with special needs to eat meals, providing kindness and patience.
- Ensured that all food was prepared according to established health standards.
- Assisted with preparation of snacks and other light meals.
- Set tables before patients arrived to maintain meal plan productivity.
- Checked temperatures of hot food before serving it to patients and residents.
- Provided nutritional advice to residents and patients regarding their diet plans.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Maintained safe food handling practices to prevent germ spread.
- Made meals in accordance with company standards and requirements.
Banquet and Fine Dining Server
(RCCL) Royal Caribbean Cruise Line International
Miami, FL
07.2005 - 10.2012
- Greeted guests upon arrival and provided them with menus.
- Refilled water glasses regularly during meal services.
- Responded quickly to any customer complaints or concerns regarding their dining experience.
- Performed general cleaning tasks such as sweeping floors or wiping down surfaces.
- Assisted in setting up banquet tables with linens, china, glassware and silverware.
- Ensured proper presentation of dishes before serving to the guest.
- Prepared beverages for guests including coffees, teas, juices and cocktails.
- Stocked side stations with additional supplies such as coffee cups or extra cutlery.
- Provided excellent customer service to all guests by responding promptly to their requests.
- Processed payments accurately at the end of each meal service period.
- Collected dirty dishes from tables following course completion and removed them to dishwashing area.
- Checked back with customers during meals to ensure satisfaction with food and beverage items.
- Maintained knowledge of current menu items, garnishes, ingredients, preparation methods and presentations.
- Delivered food orders from kitchen to dining room in a timely manner.
- Informed guests about daily specials as well as any changes on the menu.
- Cleared used tableware between courses and replaced with clean items as necessary.
- Set up tables in between patrons to reduce wait times.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Trained new employees to perform duties.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Removed and replaced dirty dishes and utensils to maintain table settings.
- Carried appetizer and drink trays around events and maneuvered around guests and furniture without spilling.
- Noted timing of meal progression, keeping kitchen staff informed.
- Adhered strictly to sanitation policies when handling food or beverages.
- Served wine and other drinks according to restaurant standards.
- Assisted cooks in plating desserts for special events.
- Followed established safety regulations when handling hot plates or trays of food.
- Provided exceptional service to high volume of daily customers.
- Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
- Adhered to sanitation and safety policies, protecting establishment, and patrons.
- Educated guests on meals during by answering questions and bringing special orders.
Education
GED -
Preferred College of Nursing
Van Nuys, CA07-2013
High School Diploma -
La Carlota City College
Philippines05-1996
Skills
- Food Handling Safety
- Meal Planning
- Food Preparation
- Customer Service
- Dining Room Setup
- Sanitization
- Time Management
- Food Presentation
- Nutrition
- Regulations Compliance
- Meal Preparation
- Dietary Guidelines
- Computer Skills
- Patient Communication
- Relationship Building
- Workload Management
- Food Delivery
- Diet
- Hygiene Standards
- Food Safety
- Verbal Communication
- Issue Resolution
- Cleaning and Sanitizing
- Restaurant Experience
- Team Collaboration
- Sanitation Practices
- Healthcare
- Detail Oriented
- Table Setting
- Fast Food Experience
- Problem-Solving
- OSHA Compliance
- Portion Control
- Scheduling and Planning
- Menu Development
References
References available upon request.
Timeline
Dietary Aide / Dietary Associate
(MFA) Medical Facilities Of America
04.2014 - Current
Banquet and Fine Dining Server
(RCCL) Royal Caribbean Cruise Line International
07.2005 - 10.2012
GED -
Preferred College of Nursing
High School Diploma -
La Carlota City College
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