Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
References
Timeline
Generic

Albert Secchi

West Linn,OR

Summary

Multi-talented Senior Manager with a solid success record in leading customer support and inside sales operations toward growth. Customer-oriented, strategic-thinking customer success and sales management professional. Successful in cultivating strong strategic partnerships, retaining top accounts, change management, and growing profit channels.

Overview

31
31
years of professional experience
2
2
Certification

Work History

Senior Manager, Global Customer Support & Sales

Sunstone Circuits LLC
Mulino, OR
01.2003 - 02.2024
  • Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
  • Managed customer support and sales teams by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
  • Successfully transitioned support and inside sales teams to a remote structure during COVID-19.
  • Retained post-acquisition to continue to manage the customer support and inside sales teams during the transition and restructuring phase.
  • Monitored competitor activities to anticipate changes in the industry landscape and design appropriate response measures.
  • Directed cross-functional teams in developing innovative solutions to complex problems.
  • Co-Project Manager for new Visual ERP system.
  • Developed long-term relationships with key stakeholders including customers and partners.
  • Regularly evaluated customer satisfaction levels by surveying customer base, analyzing results to drive continual improvement.
  • Collaborated with cross-functional team members to build and execute action plans.
  • Used data and analytics to diagnose trends and link to business performance outcomes.
  • Worked cross-functionally with marketing, sales and production departments.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Held regular one-on-one meetings with employees to review performance, share improvement opportunities and create action plans.

Sales Business Manager

Sprint
Tualatin, OR
12.1999 - 01.2003
  • Monitored daily sales activities, ensuring that goals were met on time and within budget.
  • Conducted regular team and one-on-one meetings with the sales staff to review performance, set objectives, and establish a strategy for growth.
  • Identified potential new markets, evaluated opportunities, and developed campaigns accordingly.
  • Analyzed customer feedback, identified areas of improvement, and developed plans for action.
  • Maintained a professional network of potential clients and business opportunities.
  • Established new accounts and serviced existing accounts maintaining professional relationships, including embassy counsels in Washington, D.C.
  • Developed successful strategies and goals to penetrate new territories by assessing competitor offerings and approaches.
  • Coached, developed and motivated team to achieve revenue goals.
  • Cultivated strong professional relationships with partners and key clients to drive long-term business development.

Operations Lead - Loss Prevention

US Bank National Association
Portland , OR
07.1993 - 12.1999
  • Ensuring all staff members have the necessary resources, training and support to carry out their roles successfully.
  • Leading a team to ensure operational processes and procedures are followed efficiently and effectively.
  • Conducting regular meetings with team members to discuss progress and identify areas for improvement.
  • Creating reports on operational activities, performance metrics and customer feedback.
  • Establishing key performance indicators to track productivity, quality standards.
  • Ensuring compliance with applicable regulations and industry standards.
  • Trained, mentored and motivated employees to maximize team productivity.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Education

Optical Engineering

University of La Verne
La Verne, CA

Business Administration And Management

University of La Verne
La Verne, CA

Certification in Laser Electro-Optics

Pasadena City College
Pasadena, CA

Bachelor of Science - Electrical Engineering

Loyola Marymount University
Westchester, CA

Skills

  • Strategic Planning
  • Resource Allocation
  • Partnership Development
  • Influencing and Negotiating
  • Organizational Development
  • Cross-Functional Collaboration
  • Sales Channel Analytics
  • Business Continuity Planning
  • Change Management
  • Talent Development
  • Competitor Analysis
  • Client Relationship Management
  • New Business Development
  • Staff Management
  • Consultative Sales

Certification

  • Project Management: Professional Certificate
  • Working on Six Sigma Black Belt
  • Laser-Electro Optics Certificate

Accomplishments

  • Promoted to Department Head of the Customer Support and Sales Teams - managed the support and inside sales departments, exceeded yearly sales targets, and maintained a consistently high customer satisfaction rating.
  • Won gold level sales awards multiple years at previous communications company.
  • Successfully increased customer satisfaction levels, new customer daily rate, strengthened customer loyalty and consistently grew overall sales resulting in a promotion to Senior Manager.

Languages

Spanish
Limited

References

References available upon request.

Timeline

Senior Manager, Global Customer Support & Sales

Sunstone Circuits LLC
01.2003 - 02.2024

Sales Business Manager

Sprint
12.1999 - 01.2003

Operations Lead - Loss Prevention

US Bank National Association
07.1993 - 12.1999

Optical Engineering

University of La Verne

Business Administration And Management

University of La Verne

Certification in Laser Electro-Optics

Pasadena City College

Bachelor of Science - Electrical Engineering

Loyola Marymount University

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Albert Secchi