Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Albert Serrano

Sicklerville,NJ

Summary

Goal-oriented individual with a strong focus on career progression. Committed to personal and professional development. Dedicated to fostering growth for both people and the organization.

Overview

3
3
years of professional experience
1
1
Certification

Work History

FOH Team Member

Chick-fil-A
04.2025 - Current
  • Trained new staff on front-of-house procedures and customer relations.
  • Maintained clean, organized work area to ensure safety and sanitation.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Answered customer inquiries, recommended items, and recorded orders accurately.
  • Handled cash transactions with precision, balancing register at shifts' start and end.
  • Assisted coworkers with tasks to foster a positive team environment.
  • Utilized point-of-sale systems to enter orders and process payments efficiently.
  • Adapted to operational changes due to unexpected rushes or staffing shortages.

Host

Applebee's
02.2024 - 12.2024
  • Greeted guests upon arrival, ensuring immediate attention and service.
  • Escorted guests to assigned tables for efficient seating arrangements.
  • Maintained cleanliness in bathrooms and guest areas to uphold hygiene standards.
  • Cleared tables promptly after guests departed, facilitating swift turnover.
  • Processed reservations and to-go orders via phone, providing accurate wait time information.
  • Upheld company standards and policies, contributing to establishment's positive reputation.
  • Responded to customer inquiries efficiently, enhancing overall guest experience.
  • Ensured a tidy environment, reinforcing commitment to excellent service.

Waiter/Busboy

Aloha Bay Tiki Bar
06.2022 - 01.2024
  • Delivered food to guests promptly and efficiently.
  • Maintained cleanliness by removing trash from designated areas.
  • Restocked inventory to ensure availability of supplies.

Education

High School Diploma - Cosmetology Program

Camden County Technical Schools
Sicklerville, NJ
06.2025

Skills

  • Excellent communication skills
  • Ability to quickly adapt to changing situations
  • Ability to maintain a positive attitude

Certification

Licensed Cosmetologist as of August 2025

Timeline

FOH Team Member

Chick-fil-A
04.2025 - Current

Host

Applebee's
02.2024 - 12.2024

Waiter/Busboy

Aloha Bay Tiki Bar
06.2022 - 01.2024

High School Diploma - Cosmetology Program

Camden County Technical Schools