Albert Shabanhaxhaj

• Developed and implemented strategies to increase sales and profitability.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Managed budget implementations, employee evaluations, and contract details.
• Formulated policies and procedures to streamline operations.
• Managed purchasing, sales, marketing and customer account operations efficiently.

• Developed, implemented and managed business plans to promote profitable food and beverage sales.
• Managed business operations, working closely with senior management to develop, build operating dashboards and monitor performance,
• Worked with the finance team to manage and streamline accounts payable, account's receivable and payroll processes,
• Managed the performance of team member, conducted performance appraisals and managed promotion recommendations,
• Developing and implementing cost saving and profit enhancing measures.
• Responsible for employee scheduling, evaluations, PTO processing and daily floor section assignments.
• Provides leadership to restaurant service team through frequent training on fine dining table service, wine presentation and education on restaurant beverage menu.
• Communicates effectively, giving direction, support, timely feedback and recognition of performance.
• Sales manager support and motivation
• Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.

Train new hires in designated tasks and areas. Retrain associates that are having difficulties grasping tasks.
Evaluate and coach associates accordingly.
Lead and demonstrate tasks efficiently.
Assist managers and process assistants with associates on the floor.

I assist the Manager and Process Assistant by typing up notes and reports such as PNOV and hourly updates.

I speak with all DSP’s for updates or any issues they may have.

Supervised day-to-day operations to meet performance, quality and service expectations.

• Answered customer menu questions and offered suggestions based on individual preferences.
• Engaged customers in friendly conversation to build connections and increase satisfaction.
• Took orders, made drinks, and cleaned tables after the guests' departures.
• Assisted guests with making menu choices.
• Quickly addressed and resolved customer concerns, working with management to fix advanced issues.
• Entered orders, delivered food and beverages, and processed payments.
• Greeted all guests with a smile and friendly greeting.
• Promoted specials, desserts, appetizers and high-profit beverages to drive up ticket totals.
• Satisfied customers every day with fast, friendly, and knowledgeable support.
• Helped managers improve area operations by sharing customer feedback and contributing new ideas.
• Met targets consistently by working hard and with strong attention to detail.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

• Managed business operations, working closely with senior management to develop KPIs, build operating dashboards, and monitor performance.
• Maintained an onsite presence to ensure the operations team met all company operational standards.
• Worked with the finance team to manage and streamline accounts payable, accounts receivable, and payroll processes.
• Managed the performance of team members, conducted performance appraisals, and managed promotion recommendations.
• Supported back office procedures, including hiring and employment processes.
• Managed employees, scheduled shifts, determined and provided training needs, and conducted performance reviews.
• Resolved problems, provided open communication, and recommended discipline and AS.
• Organized special events in restaurant, including receptions, promotions and corporate luncheons.

• Served needs of guests at fine dining restaurant with reputation for service excellence and food quality.
• Worked effectively with wait staff to coordinate smooth presentation and service at each stage of meals.
• Followed directives of front-of-house management to deliver first-rate assistance to VIP guests.
• Used POS system to input orders and process payments. Took orders from patrons for food or beverages.
• Collected payment from customers. Greeted all guests with a smile and friendly greeting.
• Offered guests dietary and allergy information to match special requirements.