Albert Summerville
Irvine,CA
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Executive Chauffeur
Blacklane, Uber Black
Irvine, CA
09.2021 - Current
- Transporting clients safely to their desired designations in a timely manner while providing customer service and being professional.
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Answered, scheduled and responded to reservation calls at specific times and locations.
- Cleaned and maintained vehicles before each shift.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Assisted passengers with disabilities and other physical issues in boarding and exiting car to ensure passenger safety.
- Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk.
- Kept completely clean driving record with no reportable incidents in over 20 years.
CEO
Universoul Herbalz-Medical Marijuana Delivery
Lakewood, CA
07.2016 - 03.2020
- Ability to cultivate relationships with industry partners, owners, regulatory agencies, and competitors to support strategic business objectives.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Reviewed individual department performance to improve procedures and practices.
- Monitored use of best practices and implemented corrective actions to bring employees into compliance.
- Developed strong rapport with customers and created positive impression of business.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Immediately addressed problems with customers to promote speedy resolution.
- Full knowledge of products and the ability to walk customers through their consumption of cannabis, their preferences, the available types and the various modes of consumption.
Executive Chef
Mercedes Lewis
Palos Verdes Estates, CA
05.2013 - 06.2016
- Developed kitchen staff through training, disciplinary action and performance reviews.
- Developed menus, controlled food costs and oversaw quality, sanitation and safety processes.
- Estimated food consumption and requisitioned food, selected and developed recipes, standardized production recipes for consistent quality and established presentation technique.
- Generated employee schedules, work assignments and determined appropriate compensation rates.
Chef
Kings Fish House
Long Beach, CA
08.2010 - 03.2013
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Monitored line processes to maintain consistency in quality, quantity and presentation.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish and eggs.
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
- Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
- Obtained fresh, local ingredients to lower grocery costs.
Education
High School Diploma -
Okinawa High School
Okinawa, JapanSkills
- Customer Service
- Cannabis Industry & Product Knowledge
- Cost Control
- Marketing Strategies
- Inventory Management
- Operational planning
- Customer Acquisition
- Brand building
- Driving and Transportation
- Vehicle Inspection
- Confidentiality Understanding
- Time Management
- Safe Driving Techniques
- Operational Efficiency and Safety
- Organizational Structuring
- Active Listening
- Policy Development and Enforcement
- GPS and mapping
Certification
- Medical Marijuana Distribution & Sales License
- Associates of Occupational Studies - Culinary Arts
Accomplishments
- Featured in Netflix Documentary for up & coming African American Dispensary Owners "Universoul Herbalz"
Timeline
Executive Chauffeur
Blacklane, Uber Black
09.2021 - Current
CEO
Universoul Herbalz-Medical Marijuana Delivery
07.2016 - 03.2020
Executive Chef
Mercedes Lewis
05.2013 - 06.2016
Chef
Kings Fish House
08.2010 - 03.2013
High School Diploma -
Okinawa High School
- Medical Marijuana Distribution & Sales License
- Associates of Occupational Studies - Culinary Arts
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