Albert Tate
Dahlgren,VA
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
16
16
years of professional experience
Work History
Program Manager
ServiceSource, Inc.
11.2023 - Current
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Increased customer satisfaction through effective communication of program goals and expectations.
- Developed and maintained logistics workflows, procedures and reports.
- Enhanced project visibility with regular status updates, leading to increased stakeholder engagement.
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
- Led change management efforts, supporting staff through transitions and promoting buy-in for new initiatives.
- Spearheaded innovative problem-solving techniques that addressed challenges head-on, resulting in effective resolution measures.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Interacted with customers and clients to identify business needs and requirements.
- Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Delivered high-quality results by setting performance metrics and monitoring progress against targets.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Participated in vendor selection and management process for program initiatives.
- Implemented risk management strategies to mitigate potential barriers to project success.
- Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Program Manager/Subject Matter Expert
Alutiiq, LLC
10.2018 - 11.2023
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Developed and maintained logistics workflows, procedures and reports.
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Procured contracts at the GSA level.
- Created monthly and yearly reports and schedules.
- Purchased products and material to comply with contract specifics.
- Fully knowledgeable in HIPAA Laws and CBA per contract.
- Worked with building managers to resolve contract deficiencies.
- Maintained suspense reports
- Submitted time through Deltek Time and Expense.
- Arranged meetings with corporate level management and the government COR.
- Ensured regulatory compliance by closely monitoring adherence to industry standards and guidelines throughout the program lifecycle.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Created and managed project plans, timelines and budgets.
- Collected, arranged, and input information into database system.
Lead Custodian
Alianza Building Services
08.2009 - 10.2018
- Performed custodial duties to maintain area in clean and habitable condition.
- Led, oversaw and trained team to perform routine custodial duties and basic maintenance and repair.
- Contributed to improved hygiene standards by conducting regular audits of cleaning procedures followed by actionable feedback for continuous improvement.
- Collaborated with administrators on facility projects such as renovations or large-scale cleaning operations to ensure successful outcomes.
- Performed clerical duties when the site manager was absent.
Day Porter Manager
B & B Maintenance
06.2008 - 08.2012
- Unpacked and stored deliveries in proper locations for orderly, accessible supplies.
- Communicated with coworkers and managers about completed duties.
- Maintained safety standards by keeping walkways clear of debris and hazards, reducing risk of accidents.
- Promoted a healthy work environment by sanitizing frequently touched surfaces regularly.
- Demonstrated versatility in tasks performed, adapting to various responsibilities as needed within the facility''s operation schedule.
- Proactively identified areas needing improvement or additional attention, addressing concerns before they escalated into larger problems.
- Supported facility operations with efficient waste disposal, recycling, and sanitation practices.
- Ensured timely completion of duties through effective time management and prioritization skills.
- Assisted in event setup and breakdown, ensuring smooth transitions between activities.
- Greeted guests with warmth and professionalism for friendly, helpful service.
- Resolved guest inquiries punctually and politely for professional customer service.
- Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
- Assisted in event set-up and tear-down, ensuring timely execution and seamless transitions between events.
- Fostered positive relationships with building tenants through professional demeanor and attentive service.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Developed and maintained courteous and effective working relationships.
Education
High School Diploma -
Southview High School
Hope Mills, NC05-2005
Skills
- Problem-Solving
- Project Management
- Detail Oriented
- Strategic Planning
- Decision-Making
- Project Coordination
- MS Office Applications
- Policy and procedure improvements
- Training and Development
- Critical Thinking
- Work Planning and Prioritization
- Attention to Detail/Customer Service
- Budgeting and Resource Management
- Proficient in Microsoft Word, PowerPoint, Outlook, Teams and OneNote
Timeline
Program Manager
ServiceSource, Inc.
11.2023 - Current
Program Manager/Subject Matter Expert
Alutiiq, LLC
10.2018 - 11.2023
Lead Custodian
Alianza Building Services
08.2009 - 10.2018
Day Porter Manager
B & B Maintenance
06.2008 - 08.2012
High School Diploma -
Southview High School
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