Albert Torres
Hawthorne,California
Summary
Empathetic and strategic Training & Development leader with over 2 years of hands-on experience designing staff onboarding, mentoring systems, and trauma-informed programming across social impact and justice-based organizations. Skilled in operational training development, compliance alignment, and staff capacity-building. Lived expertise in navigating systems of incarceration and reentry, with a proven track record of developing transformative, human-centered learning experiences. Strong collaborator with a passion for equity, safety, and organizational excellence.
Overview
1
1
year of professional experience
Work History
Youth Mentor Consultant
California Conference for Equality and Justice
09.2024 - Current
- Facilitated trauma-informed restorative justice workshops and peacebuilding circles.
- Co-created and led staff development workshops in areas of de-escalation, conflict transformation, and community engagement.
- Advised on strategies to build a trauma-sensitive culture of learning and accountability for at-risk youth programs.
Operations Program Manager
Defy Ventures
05.2024 - Current
- Directed resource planning efforts, aligning personnel capabilities with project requirements for optimal outcomes.
- Managed complex projects from conception to completion, ensuring timely delivery within scope and budget constraints.
- Led enterprise-wide CRM onboarding, creating training templates and SOPs for teams across 8+ state chapters, with expansion plans to 15.
- Developed internal training infrastructure, including ticket-tracking dashboards, compliance communications, and staff-facing support tools.
- Trained managers and staff on system use, coordinated onboarding schedules, and standardized organizational processes.
- Spearheaded a mentorship-based approach to onboarding, bridging tech tools with trauma-informed practice
Case Management Intern
California Justice Leaders – AmeriCorps
03.2024 - 12.2024
- Managed caseloads effectively, prioritizing urgent needs while maintaining attention to long-term goals for each client''s wellbeing.
- Provided structured reentry coaching and support to formerly incarcerated individuals.
- Conducted needs assessments and facilitated life-skills and compliance-based training, emphasizing safety, harm reduction, and empowerment.
Education
Associate of Science - Behavioral Sciences
West Los Angeles College
Culver City, CA07-2026
Skills
- Staff Mentorship & Development
- Conflict Resolution & De-escalation
- Process Improvement & SOP Development
- Compliance & Contractual Training Alignment
- Interpersonal Communication & Cross-Team Collaboration
- Reentry Support & Case Management
- Program Evaluation & Feedback Integration
- Learning Management Systems (LMS) Familiarity
- Google Suite Microsoft Office SalesforceVideo Training Tools (Loom, Zoom)
Timeline
Youth Mentor Consultant
California Conference for Equality and Justice
09.2024 - Current
Operations Program Manager
Defy Ventures
05.2024 - Current
Case Management Intern
California Justice Leaders – AmeriCorps
03.2024 - 12.2024
Associate of Science - Behavioral Sciences
West Los Angeles College