Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Albert Valencia

Downey,CA

Summary

Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.

Overview

4
4
years of professional experience

Work History

Shift Leader

STONEFIRE Grill
Pasadena, CA
11.2020 - 01.2025
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
  • Resolved customer complaints promptly and professionally.
  • Monitored employee performance and provided feedback for improvement.
  • Assisted in training new employees on shift operations.
  • Performed basic maintenance tasks such as changing light bulbs or replacing broken equipment parts as needed.
  • Checked orders for quality and completeness.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Provided excellent customer service to ensure satisfaction.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Handled money transactions accurately while following company procedures for handling cash payments.

Education

High School Diploma -

Downey Adult School
Downey, CA
05-2020

Skills

  • Employee training
  • Customer service
  • Sanitation practices
  • Order quality control
  • Cash handling
  • Team leadership

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Shift Leader

STONEFIRE Grill
11.2020 - 01.2025

High School Diploma -

Downey Adult School

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