Albert Young
Saint Petersburg,FL
Summary
Experienced and dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Valpak
08.2018 - 03.2023
- Handled customer inquiries via phone, email, and live chat
- Managed over 80 client inquiries daily
- Completed daily tasks and requests for clients across United States
- Met with clients to discuss their preferences, styles, and commission ideas
- Responded quickly to customer concerns and resolved escalated issues in a timely manner
- Analyzed customer data to identify problems, develop potential solutions, and ensure high-quality service
- Made certain that clients received excellent service in order to not only maintain, but also to expand, their relationships for future business opportunities
Customer Service Rep, Floor Support, Team Leader and Supervisor
One Touch Direct, Verizon
12.2011 - 05.2018
- Responsible for supervising 12 Customer Service Representatives
- Conducted weekly meetings to review productivity
- Reviewed status of each employee and provided feedback in one on one meetings
- Trained new employees on the Verizon Fios sales system
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Handled escalated customer calls to resolve problems to ensure customer satisfaction
- Provided additional support to the Team Leaders
Collection Coordinator
Asset Acceptance
11.2010 - 07.2011
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor
- Responsible for Monthly Collection activities for credit cards
- Organized over 100 accounts daily in order to meet monthly goal
- Contacted customers via phone to process payment, or negotiate an agreement
- Conducted monthly follow up on open accounts
- Submitted monthly reports on account activities that were in collections
- Researched accounts and completed due diligence to resolve collection problems
Collection Coordinator
Sunrise Credit Service
05.2009 - 06.2010
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor
- Responsible for Monthly Collection activities for Bank of America & T-Mobile
- Organized accounts in dollar value order for collection to meet monthly goals
- Contacted customers via phone to process payment, or negotiate an agreement
- Conducted monthly follow up on open accounts and submitted monthly reports on account activities
- Maintained high volume of calls and met demands of busy and productive group
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes
Customer Service Representative
Sears
09.2008 - 04.2009
- Assist customers with purchases and returns
- Handled customer inquiries and suggestions courteously and professionally
- Assisted with new credit applications
- Assisted with incoming merchandise
- Assisted with tagging merchandise
Customer Service/Mail Handler
United State Postal Service
11.2008 - 11.2008
- Prepared mail for delivery using automatic scanning system
- Identified returned items for correct delivery via zip code
- Met goal of releasing all mail bags on time for delivery
- Utilized physical strength to move mail and packages of varying sizes and weights
- Checked for correct postage and address on mail, packages and parcels to avoid sending to wrong recipient
Stock/ Forklift/ Customer
Canada Dry Inc
01.2005 - 07.2008
- Prepared orders for transport per order request
- Reviewed details of order ticket to ensure accuracy of load after completion
- Noted any found discrepancies
- Communicated with driver and supervisor to ensure customer satisfaction
- Responded to calls from customers regarding deliveries and loads, faxed orders confirmations and resolved complaints
- Trained and used forklift for loading, met goals daily
- Met safety standards for forklift and working environment
Education
High School Diploma -
South Brunswick High School
Monmouth Junction, NJ06.2003
Skills
- Reading Comprehension
- Prioritization
- Typing Proficiency
- Customer Consulting
- Customer Service
- Account management
- Technical Support
Timeline
Customer Service Representative
Valpak
08.2018 - 03.2023
Customer Service Rep, Floor Support, Team Leader and Supervisor
One Touch Direct, Verizon
12.2011 - 05.2018
Collection Coordinator
Asset Acceptance
11.2010 - 07.2011
Collection Coordinator
Sunrise Credit Service
05.2009 - 06.2010
Customer Service/Mail Handler
United State Postal Service
11.2008 - 11.2008
Customer Service Representative
Sears
09.2008 - 04.2009
Stock/ Forklift/ Customer
Canada Dry Inc
01.2005 - 07.2008
High School Diploma -
South Brunswick High School
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