ALBERT YOUSIF
Ola,KS
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Hardworking and reliable Finance Manager with strong ability in PVR. Offering service contract's and product. Highly organized, proactive and punctual with team-oriented mentality. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
Work History
Finance Manager
Victory Auto Group
OLATHE, KS
11.2020 - Current
- Approved and qualified applications for financing, closed sales contracts and cross-sold insurance products while complying with state laws.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Understood and followed oral and written directions.
- Recognized by management for providing exceptional customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Established relationships with banking partners to secure favorable terms on financing arrangements.
- Promoted finance products to customers and sales force to increase penetration.
Finance Manager
Rocky Mountain Auto Brokers
COLORADO SPRINGS CO, CO
10.2007 - 11.2020
- Established relationships with banking partners to secure favorable terms on financing arrangements.
- Approved and qualified applications for financing, closed sales contracts and cross-sold insurance products while complying with state laws.
- Promoted finance products to customers and sales force to increase penetration.
- Evaluated existing processes within the finance department and identified areas for improvement.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Assisted with customer requests and answered questions to improve satisfaction.
- Understood and followed oral and written directions.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified needs of customers promptly and efficiently.
Finance Manager
Larry Miller Toyota
Peoria, AZ
05.2005 - 10.2007
- Promoted finance products to customers and sales force to increase penetration.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Answered [Number] calls per shift to assist with customer questions and concerns.
- Assisted with customer requests and answered questions to improve satisfaction.
- Understood and followed oral and written directions.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Finance Manager
Jerry Morris Jeep
Littleton, CO
07.2004 - 05.2005
- Promoted finance products to customers and sales force to increase penetration.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
- Understood and followed oral and written directions.
Automotive Sales Consultant
Cristophers Dodge World
Lakewood, CO
02.2002 - 07.2004
- Managed sales negotiations and financing options.
- Greeted customers at arrival to build positive relationships and discuss vehicles.
- Provided product information, features, and benefits to customers.
- Followed up with customers to build long-term relationships and successful referrals.
- Met with potential customers to inquire about car preferences, assess financial limitations and offer information about vehicle choices.
- Prepared sales contracts and other necessary paperwork for vehicle purchases.
- Understood and followed oral and written directions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained updated knowledge through continuing education and advanced training.
Education
High School Diploma -
Roosevelt High School
Chicago, IL05-1985
References
Jeff Briggs 913-568-7227
Jay Oringer 719-231-4949
Steve Kern 303-229-2785
Rocky Rodriguez 719-360-3292
Jeffrey Briggs 913-787-1925
References
References available upon request.
Timeline
Finance Manager
Victory Auto Group
11.2020 - Current
Finance Manager
Rocky Mountain Auto Brokers
10.2007 - 11.2020
Finance Manager
Larry Miller Toyota
05.2005 - 10.2007
Finance Manager
Jerry Morris Jeep
07.2004 - 05.2005
Automotive Sales Consultant
Cristophers Dodge World
02.2002 - 07.2004
High School Diploma -
Roosevelt High School