Alberta Ankrah

Monitors Calls to ensure that customers receive a positive experience. Coach Agents on area of opportunities that can use on the next call. Assessed how agents represent the company while assisting callers, resolve issues and answer questions. Identify areas of improvements and provide constructive feedback while making sure the company customer service policies are followed.

• Work in policy servicing as a customer service Representative and handles all calls pertaining to the customer auto policy
• Write a quote for new policy if needed, add new operator, change basing locations as needed and adjust policies per customer request.
• Informed clients of policies and procedures.
• Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.

• Receive inbound calls from customers concerning Medicare advantage plans
• Work as a tier two agent and managed 20 to 30 calls a day
• Work duties include looking up plans for customers, answering any question they may need and helping them find a plan that meets their needs.

• Make calls to customers with offers from the mortgage department on behalf of Wells Fargo
• Ask customers specific routing questions and get them over to our home mortgage consultants.

• Review Customer Account for suspicious activity and fraud trends
• Contacted customer if needed
• Receive inbound calls from customers concerning fraud or suspicious transactions
• If fraud is present, submit fraud claims, close account and issue new cards.

• I work as a customer service Representative for U.S bank
• Assist customers with banking issues like resetting passwords, creating a new Pin, and answering any questions they may have about their account
• (Work from Home)

• Assist Medicare eligible individuals in finding the right health plan including Medicare advantage and Medicare Supplement plan
• Work with major insurance Carriers and offer clients with Ancillary products like Dental, Vision and Hearing
• (Work from Home)

• Handled inbound and outbound calls from existing and potential customers regarding enrollment for a Medicare Advantage plan, Medicare Supplement Plan or a stand-alone prescription drug plan
• Assist the member in finding the most suitable plan by conducting a Needs assessment, complete and submit an online application.

• Handle inbound calls from potential customers regarding Medicare Advantage plans
• Also assist members with other supplemental add on such as dental, vision and hearing
• Complete and submit an online application.

• Receive inbound calls from retirees and Medicare eligible individuals
• Help retirees better understand their company’s benefits which in turn helps them decide
• Also assist Medicare eligible individuals find the right health plan
• Complete and submit online applications.

• Work on the assembly line and maintain an organized work area and positive attitude
• Assist in achieving assembly goals by performing assigned duties
• Inspect the finished product before leaving the assembly line.

• Operate injection molding machines and remove finished products from the production area
• Make sure the machine is operating properly, use pallet jacks to remove finish products ad reload machine accordingly
• Also work as an assembly worker packaging finish product and making sure they pass QA inspection.