Summary
Overview
Work History
Education
Skills
Timeline
Generic

ALBERTA ANTWI

Bronx,USA

Summary

Experienced social services and housing operations professional with 7+ years of progressive experience in supportive housing, case management, staff supervision, and regulatory compliance. Proven success coordinating multidisciplinary teams, conducting internal audits, maintaining clinical documentation, and supporting residents with mental health and substance use challenges. Skilled in developing individualized service plans and driving client success in complex care environments. Seeking to bring operational leadership, crisis management ability, and compassionate care to an Assistant Program Director role.

Overview

10
10
years of professional experience

Work History

Case Manager Supervisor

St. Barnabas Hospital
12.2024 - Current
  • Supervise a team of case managers delivering care coordination for medical and behaviorally complex patients.
  • Ensure compliance with Health Home and BAHN regulatory standards through review and auditing of case documentation.
  • Oversee timely completion of assessments, individualized service plans, and discharge summaries.
  • Provide ongoing training, performance feedback, and support to case management staff.
  • Facilitate communication between interdisciplinary teams, external providers, and patients.
  • Manage crisis situations and implement escalation protocols to maintain client safety.
  • Contribute to quality improvement efforts and program development initiatives.

Senior Supportive Housing Case Manager

Jericho Project
10.2023 - 12.2024
  • Managed a complex caseload of 70+ individuals and 35 families in permanent supportive housing programs.
  • Developed and updated individualized service plans promoting housing stability and client wellness.
  • Provided clinical supervision and mentorship to junior case managers and support staff.
  • Coordinated interdisciplinary services including healthcare, social support, and employment assistance.
  • Conducted internal audits ensuring compliance with documentation standards.
  • Led crisis interventions in collaboration with external providers.
  • Facilitated client participation in recreational, educational, and vocational programs.

Case Manager / Prevocational Counselor

Argus Community
09.2022 - 10.2023
  • Assisted participants with skills development for community living and vocational engagement.
  • Supported recovery for individuals with substance use disorders through training in self-advocacy, budgeting, and housing navigation.
  • Collaborated with healthcare providers, social workers, and family members for holistic care planning.
  • Conducted home visits and facilitated case conferences to ensure client progress.
  • Developed and delivered vocational and life skills curricula to increase employability.
  • Maintained community linkages for educational, vocational, and employment resources.

Workforce Career Coach

Bronx Community College – Eckerd Connects Workforce Development
11.2021 - 09.2022
  • Delivered training on resume writing, interviewing, and digital literacy for underserved populations.
  • Maintained compliance documentation and participant records for grant-funded programs.
  • Supported job placements through employer partnerships and personalized coaching.
  • Recruited participants via community outreach and coordinated service referrals.

Housing Supervisor

Local Government Service
01.2016 - 09.2018
  • Supervised housing programs and staff, ensuring adherence to housing regulations and standards.
  • Coordinated maintenance, tenant relations, and lease compliance.
  • Managed documentation and reporting for housing initiatives.

Education

Bachelor of Science - Development Planning & Sociology

Kwame Nkrumah University of Science and Technology

Skills

  • Supportive Housing Case Management
  • Staff Supervision & Training
  • Internal Audits & Documentation Compliance
  • Multidisciplinary Team Collaboration
  • Crisis Intervention & Conflict Resolution
  • Electronic Health Records (Epic, AWARDS)
  • Client Intake, Assessment, Discharge Planning
  • Service Plan Development & Monitoring
  • Community Outreach & Referral Coordination
  • LIHTC, Lease Compliance & Benefits Access

Timeline

Case Manager Supervisor

St. Barnabas Hospital
12.2024 - Current

Senior Supportive Housing Case Manager

Jericho Project
10.2023 - 12.2024

Case Manager / Prevocational Counselor

Argus Community
09.2022 - 10.2023

Workforce Career Coach

Bronx Community College – Eckerd Connects Workforce Development
11.2021 - 09.2022

Housing Supervisor

Local Government Service
01.2016 - 09.2018

Bachelor of Science - Development Planning & Sociology

Kwame Nkrumah University of Science and Technology

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