Alberta Johnson
Las Vegas,Nevada
Summary
A Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
31
31
years of professional experience
Work History
Customer Service Manager
Whole Food Market
02.2007 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Kept accurate records to document customer service actions and discussions.
Receptionist
Chicago Children’s Museum
06.1993 - 10.2005
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Education
Business
University of Illinois At Chicago
Chicago, ILHigh School Diploma -
Roberto Clemente High School
Chicago, IL06.1994
Skills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
- Data inputting
- Greeting and Seating Clients
- Scheduling appointments
- Multi-line telephone operation
- Administrative Support
Timeline
Customer Service Manager
Whole Food Market
02.2007 - Current
Receptionist
Chicago Children’s Museum
06.1993 - 10.2005
Business
University of Illinois At Chicago
High School Diploma -
Roberto Clemente High School