Alberta Matye
Portland,OR
Summary
Dynamic leader with proven expertise in customer service and cash management, honed across roles at SUBWAY® Restaurants and other notable chains. Excelled in elevating customer satisfaction and streamlining operations, showcasing a blend of team leadership and problem-solving skills. Achieved significant improvements in financial accuracy and staff development, driving positive change and operational excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Store Manager
SUBWAY®Restaurants
11.2019 - 12.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Assistant Manager
Papa Murphy's Take and Bake Pizza
06.2017 - 10.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Assistant Manager
Popeye's Restaurants
10.2012 - 06.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Education
GED -
Oregon State Board of Education
Portland, OR04-2011
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store opening and closing
- Team leadership
- Cash management
- Shift scheduling
- Employee training
- POS systems
- Recruiting and hiring
Certification
- ServSafe Food Handler's Certification
Timeline
Store Manager
SUBWAY®Restaurants
11.2019 - 12.2024
Assistant Manager
Papa Murphy's Take and Bake Pizza
06.2017 - 10.2019
Assistant Manager
Popeye's Restaurants
10.2012 - 06.2017
- ServSafe Food Handler's Certification
GED -
Oregon State Board of Education
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