Alberta Matye
Portland,OR
Summary
Dynamic leader with proven expertise in customer service and cash management, honed across roles at SUBWAY® Restaurants and other notable chains. Excelled in elevating customer satisfaction and streamlining operations, showcasing a blend of team leadership and problem-solving skills. Achieved significant improvements in financial accuracy and staff development, driving positive change and operational excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Store Manager
SUBWAY®Restaurants
5135 SE Foster Rd. Portland Or, 97202
11.2019 - 12.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Assistant Manager
Papa Murphy's Take and Bake Pizza
408 NW Burnside Rd. Gresham Or. 97303
06.2017 - 10.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Assistant Manager
Popeye's Restaurants
1570 NE Division St. Gresham Or. 97030
10.2012 - 06.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Education
GED -
Oregon State Board of Education
Portland, OR04-2011
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store opening and closing
- Team leadership
- Cash management
- Shift scheduling
- Employee training
- POS systems
- Recruiting and hiring
Certification
- ServSafe Food Handler's Certification
Timeline
Store Manager
SUBWAY®Restaurants
11.2019 - 12.2024
Assistant Manager
Papa Murphy's Take and Bake Pizza
06.2017 - 10.2019
Assistant Manager
Popeye's Restaurants
10.2012 - 06.2017
GED -
Oregon State Board of Education