Alberta McCargo-James

Developed and directed victim services department for victims of juvenile offenders, providing mandated procedural, support, and counseling services to victims, parents, and significant others. Ongoing victim sensitivity training to new juvenile probation officers. Implemented victim notification program, ensuring victims remained informed about their case and the status of the offender. Developed internal procedures and conducted training to enhance victim-friendliness of juvenile court in compliance with legislation and mandates. Wrote grants and supervised staff.

Philadelphia Consultation Center

Psychoanalyst

Provided marriage and family therapy 2-3 evenings weekly for clients facing emotional challenges.

East Division Crime Victims Services

Delivered counseling services to individuals, couples, and families, facilitating emotional support and conflict resolution during evening sessions.

• Established agency, hiring and supervising staff to build a strong support network. Generated statistical reports and authored grants to secure funding for victim services. Provided counseling to victims and assisted with victim compensation filings, ensuring access to necessary resources. Provided court accompaniments and supportive counseling to victims of crime.
• Led strategic initiatives to enhance support services for crime victims.
• Developed community partnerships to promote awareness and resources available.
• Managed staff training programs to ensure effective service delivery.

Developed and updated programs, procedures, and policies to enhance service delivery. Delivered public speaking engagements to share program information and statistics, while acting as grant writer and trainer. Completed 40 hours of Rape Crisis Intervention Training. Provided comprehensive support services to victims of sexual assault and adult survivors of sexual abuse.

• Developed programs to educate communities about the impact of sexual violence.
• Facilitated workshops that empowered individuals to advocate for themselves.
• Developed programs to educate communities about the impact of sexual violence.
• Facilitated workshops that empowered individuals to advocate for themselves.

• Licensed agent for life/health insurance and formerly NASD licensed, providing expertise in financial products. Sold individual and group life/health insurance, pension/retirement plans, and diverse investment plans, contributing to client financial security. Solicited new clients while servicing existing accounts, enhancing client satisfaction and retention.

Company merged with another company and relocated to California

Analyzed contractual agreements to define billing needs and procedures, ensuring accounts received timely payments for services rendered. Automated billing parameters to fit the requirements to ensure timely payments. Managed multifunction department of over 40 employees across accounting, billing, review, collections, customer service, and bankruptcy cases to streamline operations. Developed regional training package covering all corporate functions to enhance team knowledge and efficiency.

• Led team meetings to discuss project goals and staff assignments.
• Oversaw daily operations to ensure compliance with industry standards.
• Coordinated training sessions for new hires on company policies and procedures.

Coordinated progressive residential de-institutionalization program, ensuring compliance with state guidelines and enhancing client integration into community living. Searched suitable housing and tailored the residential leasing agreements to meet the needs of the clients, community and state requirements. Developed and administered pre-admission and admission guidelines for entrance into residences. Established county-wide boarding home program, expanding residential services and increasing accessibility for clients. Provided case management and counseling to psychiatric clients, facilitating their recovery and integration into residential programs. Supervised over 40 employees.

Managed and developed a residential program at a new Job Corps site in upstate PA. Authored manuals, recruited and trained staff. Supervised dormitory living, recreation, counseling, pregnancy and health care, and occupational exploration programs with a team of over 60 employees.

Managed and coordinated a comprehensive residential program at a new Job Corps site in upstate PA.

Supervised 6 residential advisors and provided counseling for more than 120 youth.

Worked in the dormitory with 60 disadvantaged females between the ages of 16-22. Taught social skills, good hygiene, conflict resolution, peer mediation and provided counseling services

Quality reviewed Job Corps programs nationwide to confirm compliance with federal regulations. Examined questionnaires and statistics to identify necessary revisions for residential, educational, vocational, and counseling programs.

Technical Program Specialist, RCA Cherry Hill, NJ

Supervisor/Counselor