Alberta Riza
Torrington,CT
Summary
Accomplished at Wells Fargo & Company, adept in project coordination and executive support, enhancing team efficiency by overhauling administrative processes. Leveraged expert time management and interpersonal skills to mentor staff and streamline operations, achieving a significant increase in customer satisfaction and sales metrics.
Overview
11
11
years of professional experience
Work History
Senior Administrative Assistant
Wells Fargo & Company
11.2018 - Current
- Support performance of less experienced Administrative Assistance staff and overall effectiveness of team in performing moderately complex to complex administrative tasks
- Responsible for compiling information, preparing moderately complex reports, and balancing routine general ledger lines or expense accounts
- Perform complex administrative, transactional, operational, or customer support tasks
- Provide a high level of professional support which includes a balance of more experienced level administrative work as well as ongoing ad hoc and project or business initiatives such as planning meetings, tracking deliverables and pulling routine reports
- Assist with selectively referring callers, and answering questions regarding business unit policies and procedures.
- Provide subject matter expertise and interpretation of administrative procedures to less experienced staff.
- Provide administrative supervision and support to managers in the areas of reporting, customer or business documentation.
- Interact with immediate Administrative Assistant team, functional area, and internal peers regarding routine administrative tasks
- Support more experienced level leaders with daily administrative tasks and interact with more experienced leaders across the organization.
- Organize the executives meetings, calendars and emails daily.
- Submit and approve expenses.
- Manage local chambers invoices.
- President of the Connecticut Chapter which I organize volunteer events for our employees throughout our region.
Branch Service Manager
Wells Fargo & Company
01.2015 - 07.2018
- Managed branch vault and cash supply to keep appropriate level of currency on hand.
- Handled customers' complaints and questions with utmost professionalism to restore satisfaction and maintain loyalty to branch.
- Organized schedules to adequately cover routine business demands.
- Processed customers' deposits, transfers and cash withdrawals.
- Helped customers effectively navigate bank technology such as kiosks and mobile access to reduce common questions and unprofitable interactions.
- Coached staff to improve efficiency and revenue with more effective procedures and approaches.
- Protected branch assets through security monitoring and effective assessment techniques at each customer contact point.
- Trained staff in bank products, operations procedures and successful sales strategies.
- Delivered quality service with remarkable efficiency by skillfully overseeing daily branch operations.
- Built trusting relationships with members by offering sound financial advice and personalized service.
- Cross-sold products such as consumer loans by listening to customers and understanding needs and taught staff to implement similar processes in every interaction.
- Oversaw daily branch preparations to consistently open on-time and maintain readiness to serve customers' needs.
- Supported financial director with special projects and additional job duties.
- Created and managed financial models to evaluate corporate investments and acquisitions.
- Created financial dashboards to provide insights into key performances.
- Developed strategic plans for day-to-day financial operations.
- Complied with established internal controls and policies.
- Received a score of 100% 3 years in a row on our yearly audits.
Personal Banker Officer
Wells Fargo & Company
11.2013 - 12.2015
- Increased daily sales by Number% by upselling banking products and financial services to customers.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Continually boosted branch production and revenue by Number% by consistently meeting all monthly and quarterly sales goals.
- Worked with clients to address and respond to client and partnership management issues.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
- Engaged departments in customer satisfaction initiatives to uplift service ratings.
- Cultivated strong customer relationships by providing tailored advice and services.
- Maintained in-depth product and service knowledge for well-informed customer advice.
- Activated new accounts and issued customer identification numbers.
- Presented new and additional products and services to existing customers.
Education
Bachelor Of Applied Science -
Felician University
Lodi, NJ08.2010
Skills
- Proficient in Microsoft Office
- Executive support experience
- Project Coordination Expertise
- Expert Time Management
- Confidentiality and Discretion
- High-Level Multitasking
- Presentation Development
- Human Resources Support
- Excellent interpersonal skills
- Strong Organizational Abilities
- Detail-oriented approach
Languages
Albanian
Native or Bilingual
Timeline
Senior Administrative Assistant
Wells Fargo & Company
11.2018 - Current
Branch Service Manager
Wells Fargo & Company
01.2015 - 07.2018
Personal Banker Officer
Wells Fargo & Company
11.2013 - 12.2015
Bachelor Of Applied Science -
Felician University
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