Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
Timeline
Generic

Geraldine Shaw

Orlando,USA

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Administrative Assistant/Substitute Teacher

Divine Knowlege Institute
06.2024 - Current
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.

ADULT PROGRAM COORDINATOR

OCA/ Opportunity Community Ability
09.2022 - 05.2024
  • Identified and implemented program improvements to enhance performance.
  • Maintained compliance with all regulations relevant to the program activities.
  • Analyzed program results and developed recommendations for improvement.
  • Provided technical assistance to staff members on various aspects of the program's operations.
  • Provide leadership and administrative support for the Adult Program.
  • Serve as a representative on behalf of OCA with families and community members, educating contacts on the services being offered at OCA and the future possibilities for consumers.
  • Ensure that participants are receiving high quality, individualized experiences based on intake assessment and ongoing progress.
  • Work with Department Head to support and expand initiatives to grow the ability and reach of adult services in the Central Florida area.

LEASING CONSULTANT

High Mark Residental
07.2022 - 09.2022
  • Provided excellent customer service to prospective and current tenants, demonstrating strong interpersonal skills.
  • Managed daily administrative tasks including filing documents, responding to emails and phone calls and preparing correspondence.
  • Greeted potential tenants, conducted tours of properties and answered inquiries about the property or the surrounding area.
  • Processed application and lease agreement by conducting rental history, credit check, and background check.
  • Conducted apartment tours and responded to tenant inquiries.
  • Exhibited accurate and in-depth knowledge of lease agreements, pricing information and vacancies.
  • Provided potential residents with information on availability, floorplans and amenities.
  • Resolved tenant complaints quickly and efficiently while maintaining positive relationships with customers.
  • Ensured all legal requirements were met prior to signing lease agreements and provided follow-up support throughout tenancy period.
  • Conducted monthly rent collections from existing tenants in a timely manner; enforced late fees when necessary.
  • Conducted follow-ups with tenants to share updates or collect feedback, boosting customer satisfaction.
  • Demonstrated clear knowledge of federal fair housing laws and local regulations, providing better service to diverse residential housing market.

LEAD DIRECT SUPPORT PROFESSIONAL

OCA/ Opportunity Community Ability
04.2016 - 07.2022
  • Developed creative solutions for meeting the unique needs of each client while respecting their rights.
  • Supported families in developing an understanding of the services available for their loved ones.
  • Assessed living environments for health hazards or other risks that could jeopardize safety.
  • Implemented positive reinforcement strategies to encourage desired behaviors from clients.
  • Maintained accurate records of client progress, services provided, and changes in behavior.
  • Assisted with training new staff members on policies and procedures related to client care.
  • Responded appropriately to physical, emotional and developmental needs of residents.
  • Administered bedside and personal care, such as ambulation, and personal hygiene assistance.
  • Developed and implemented individualized behavior management plans.
  • Followed infection control and safety policies and guidelines.
  • Participated in crisis intervention and de-escalation procedures.
  • Monitored medication administration protocols according to established standards of care.
  • Promoted independence by providing guidance rather than doing tasks for clients whenever possible.
  • Built meaningful relationships with clients through active listening, empathy, and respect for personal boundaries.
  • Conducted assessments to identify strengths and weaknesses of clients, as well as potential areas for improvement.
  • Developed individualized plans for clients based on assessments and evaluations of their needs.
  • Organized recreational activities that foster physical fitness and mental stimulation.

Education

Associate in Applied Science (A.A.S.) - Clinical Medical Assisting

Centura Institute
08.2010

Skills

  • Experienced with Yardi software applications
  • Curriculum design
  • Resource Allocation
  • Time Management
  • Decision Making
  • Conflict Resolution
  • Volunteer Management
  • Contract Negotiation
  • Policy Implementation
  • Organization
  • Event Coordination
  • Computer skills
  • Microsoft Excel
  • Data entry
  • Microsoft Word
  • Office management

Accomplishments

    Notary Republic

Certification

  • CPR
  • FIRST AIDE
  • HIPPA
  • FLORIDA NOTARY

Affiliations

Vice President – Zeta Amicae of Orlando, Florida As Vice President of Zeta Amicae of Orlando, Florida,

Timeline

Administrative Assistant/Substitute Teacher

Divine Knowlege Institute
06.2024 - Current

ADULT PROGRAM COORDINATOR

OCA/ Opportunity Community Ability
09.2022 - 05.2024

LEASING CONSULTANT

High Mark Residental
07.2022 - 09.2022

LEAD DIRECT SUPPORT PROFESSIONAL

OCA/ Opportunity Community Ability
04.2016 - 07.2022

Associate in Applied Science (A.A.S.) - Clinical Medical Assisting

Centura Institute

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