ALBERTA SLOCUM
Pickerington,OH
Summary
Professional billing specialist with strong expertise in customer service and financial transactions. Known for effective problem-solving, clear communication, and adaptable nature in dynamic environments. Skilled in managing accounts, resolving billing inquiries, and ensuring customer satisfaction. Strong team player focused on delivering reliable results and supporting colleagues in achieving collective goals.
Overview
13
13
years of professional experience
Work History
Billing Customer Service Representative
Spectrum
04.2023 - 08.2024
- Answered inbound customer calls
- Resolved customer’s billing inquiries and account issue(s)
- Adjusted services as requested
- Upheld positive customer relationships
- Collaborated with management on customer issues
- Monitored delinquent accounts and initiated collections actions when necessary, recovering outstanding balances while maintaining positive customer relationships.
- Collaborated with team members to achieve monthly service targets and maintain high-quality standards.
- Reconciled discrepancies between billed amounts and actual charges, improving the overall accuracy of invoices.
Forensic Secretary
Netcare Forensic Center
01.2020 - 09.2020
- Responsible for the processing and assignment of psychological evaluation referrals from Franklin County Children Services
- Scheduling appointments for and maintaining the schedules of five staff psychologists
- Distribution of completed psychological evaluations to requesting case workers within Franklin County Children Services
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Maintained daily report documents, memos and invoices.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Office Coordinator
Netcare Forensic Center
09.2016 - 01.2020
- Point of contact for Common Pleas, Municipal and Juvenile courts for 12 counties in Ohio as well as the Ohio Supreme Court and Franklin County Children Services
- Responsible for the processing and assignment of court entries ordering forensic psychological evaluations as well as psychological evaluation referrals from Franklin County Children Services
- Creating and distributing various correspondence to multiple courts on behalf of staff doctors
- Requested and distributed Prosecutor’s discovery file(s) to assigned case doctors
- Responsible for requesting, tracking, and distributing of defendant’s collateral records
- Distribution of completed Forensic Psychological Evaluations to specific points of contact within each county’s court system
- Entering defendant demographics, case, and billing information into the Forensic Database as well as the OhioMHAS System
Special Assistant to CEO
APDS, INC.
01.2012 - 12.2015
- Assisted the CEO in daily activities, including but not limited to professional writing, scheduling, and answering/returning phone calls
- Created monthly expense reports
- Planned and coordinated multi-county, three-day domestic violence training, annual employee appreciation events, as well as multiple fundraising events
- Assisted in conducting annual external audits on all programming
- Acted in the capacity of Assistant Client’s Rights officer by investigating and resolving client complaints/issues following OHMAS strict guidelines
- Entered and processed billing through MACSIS/MITS claims systems
- Responsible for entering all new client ASI information into the ADAMH survey database, as well as their BH information into the OHMAS OHBH database
- Contributed to a positive office environment by maintaining professionalism, demonstrating strong interpersonal skills, and fostering collaboration among team members.
- Prepared comprehensive reports on industry trends to inform executive decision-making processes related to competitive positioning strategies.
- Developed strong relationships with internal and external stakeholders to optimize collaboration and achieve common goals.
Skills
- Conflict resolution and mediation
- Decision-making and critical thinking
- Strong written and verbal communication
- Proficient in Microsoft Office System
- Time Management and task prioritization
- Client relationship management
- Presentation and public speaking
- Adaptability and flexibility in dynamic environments
- Invoice processing
Timeline
Billing Customer Service Representative
Spectrum
04.2023 - 08.2024
Forensic Secretary
Netcare Forensic Center
01.2020 - 09.2020
Office Coordinator
Netcare Forensic Center
09.2016 - 01.2020
Special Assistant to CEO
APDS, INC.
01.2012 - 12.2015
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