Alberta Wujcikowski
1820 Connecticut Ave,IN
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Youth Development Professional
Boys and Girls Club of St. Joseph County
05.2023 - Current
- Provided support and guidance to youth, helping them overcome personal challenges and achieve their goals.
- Promoted positive behavior among youth by modeling healthy relationships, conflict resolution, and decision-making skills.
- Engaged and interacted with youth members, teaching sustainable habits, and coping mechanisms.
- Assisted with educational needs through tutoring and homework assistance.
Assistant Office Manager
H&R Block
12.2023 - 04.2024
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained inventory of office supplies, proactively restocking materials when needed to minimize downtime due to shortages.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
Receptionist
H&R Block
12.2022 - 04.2023
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
Receptionist
Trailpoint Village
01.2021 - 02.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Medical Receptionist
Beacon Medical Group
05.2022 - 11.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Education
High School Diploma -
Elkhart Memorial High School
Elkhart, INIndiana University
South Bend, IN 08.2018 - 05.2021
Skills
Youth Mentoring
Documentation skills
Valid Driver's License
Safety understanding
Parent Communication
Strong Organization
Microsoft Office Suite
Customer Service
Document filing
Scheduling appointments
Multitasking and Time Management
Administrative Support
Timeline
Assistant Office Manager
H&R Block
12.2023 - 04.2024
Youth Development Professional
Boys and Girls Club of St. Joseph County
05.2023 - Current
Receptionist
H&R Block
12.2022 - 04.2023
Medical Receptionist
Beacon Medical Group
05.2022 - 11.2022
Receptionist
Trailpoint Village
01.2021 - 02.2023
Indiana University
08.2018 - 05.2021
High School Diploma -
Elkhart Memorial High School
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