Albert Adan Rodriguez
El Paso,TX
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Attentive Shift Leader with 11 years of comprehensive experience overseeing and monitoring team members. Focused and skilled in employee oversight, mentoring and process improvement. Manages team with proactive approach and conscientious attention to day-to-day needs.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Shift Leader Supervisor
South west Keys Programs
Clint, TX
04.2008 - Current
- Assisted in training new employees on shift operations.
- Coached team members to increase productivity and reduce workplace accidents.
- Maintained positive working relationship with fellow staff and management.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
- Collaborated with others to discuss new opportunities.
- Upheld company standards and compliance requirements for operations.
- Planned and completed group projects, working smoothly with others.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained schedule of class assignments to meet deadlines.
- Directed and supervised team of 15 employees in daily operations.
- Coordinated employee schedules according to shift changes and availability.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Tracked progress on projects and provided timely feedback to staff members.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Complied with company policies, objectives and communication goals.
- Implemented strategies to take advantage of new opportunities.
- Analyzed key performance indicators to identify effective strategies.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Clock management.
Education
High School Diploma -
Bowie High School
El Paso, TX05-1986
Skills
- Employee Scheduling
- Policy Enforcement
- Decision-Making Capabilities
- Strong Verbal and Written Communication
- Creative Problem-Solving
- Positive Attitude
- Training Assistance
- Shift Scheduling
- Staff Development
- Staff Supervision
- Goal Setting and Tracking
- Team Motivation
- Team Supervision
- Team Collaboration and Leadership
- Motivational Leadership
- Assigning Work
- Client Service
- Employee Attendance Monitoring
- Role Modeling
- Policy and Procedure Enforcement
- Computer work
Revision on ETO Reports
Evaluate staff performance
Work and manage with UC Portal -Bed Senses-Current Capacity
Oversee shift is running smoothly
Provide guidance and mentorship to staff
Run NSLP Reports
Review Incident Reports to be written properly
Familiar with SIR Reports
Languages
English/Spanish speaking
Limited
Websites
Certification
- CPR-First Aide
- CPI
- Child Developement
Timeline
Shift Leader Supervisor
South west Keys Programs
04.2008 - Current
High School Diploma -
Bowie High School
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