Albert F. Bourguet
Rahway,NJ
Summary
Experienced professional skilled in customer service, operations, and technical troubleshooting, with a strong background in electronics repair and inventory management. Adept at process implementation, problem-solving, and team leadership. Seeking to leverage expertise in a challenging role to enhance operational efficiency and customer satisfaction.
Overview
1
1
Language
1
1
Certification
15
15
years of professional experience
Work History
Service Coordinator/Electronics Technician
RCF USA Inc.
Piscataway, N.J.
02.2020 - 12.2025
- Evaluate and asses customer repairs, warranty claims and returned units.
- Answer customer and client phone calls and address questions, inventory status, repair status, or offer technical support.
- Perform diagnostic tests with oscilloscope, multimeter and various software and tools.
- Write detailed report with findings and repair or replace options and parts list.
- After determination repair circuit boards or replace parts as per work order and warranty.
- If not covered under warranty write estimate in SAP and contact customer.
- Test and clean unit per company standards and repackage for shipment back to customer or placement back into inventory.
- Take replacement parts out of inventory and send completed report to service manager for billing or credit.
- Receive inventory shipments and input counts into SAP system.
Customer Service/Shipping Dept.
Fashion Cove LLC.
Westfield, N.J.
03.2014 - 02.2020
- Assist customers with questions or concerns about merchandise.
- Process orders prepare and pack purchased items for shipping.
- Maintain accurate inventory totals.
- Photograph and market merchandise.
Lead Mechanic/ Warehouse Manager
EZ-Pack Inc.
South Plainfield, N.J.
01.2011 - 03.2014
- Trained and oversaw staff in daily operations of repair department and warehouse, enhancing team effectiveness.
- Repair, maintain and install machinery and hand tools.
- Program, adjust and troubleshoot PLCs.
- Supervised and prioritized service calls to ensure timely response and resolution.
- Received, input, and managed inventory upon delivery, facilitating setup, removal, and shipment of materials as orders were fulfilled.
- Order parts, maintain proper inventory on shelf and in computer.
- Write up detailed work orders and advise customers of options including pricing of parts and labor, part availability and time frame of job completion.
- Train customers' employees to operate machinery/tools properly and within all safety guidelines.
Education
High School Diploma -
Roselle Park High School
Roselle Park, N.J.06-1990
Skills
- Customer Service
- Office Equipment Operation
- SAP Software
- Staff Management
- Strategy Development
- Process Implementation
- Operations
- Personnel Training
- Problem-Solving
- Windows Office Programs
- Troubleshooting
- Soldering Techniques
- Power Tools
- Electronics Repair
- Reading Schematics
- Reading Blueprints
- Manual Dexterity
- Repairing
- Deadline Management
- Technical Documentation
- Forklift Operation
Languages
Spanish
Native/ Bilingual
Certification
- Certified Forklift Operator
Timeline
Service Coordinator/Electronics Technician
RCF USA Inc.
02.2020 - 12.2025
Customer Service/Shipping Dept.
Fashion Cove LLC.
03.2014 - 02.2020
Lead Mechanic/ Warehouse Manager
EZ-Pack Inc.
01.2011 - 03.2014
High School Diploma -
Roselle Park High School