Albert F. Kennedy
Siler City,NC
Summary
Skilled Production Worker offering 25 years of experience in warehouse and manufacturing environments. Focused on being productive and safety-minded at all times.
Overview
25
25
years of professional experience
Work History
3rd Shift Team Leader
Walmart
05.2022 - Current
- Maintained organized work area by cleaning and removing hazards.
- Made sure that products were produced on time and are of good quality.
- Met production targets and tight deadlines by collaborating closely with team members.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Collaborated with other departments to optimize production workflows.
- Prepared reports and technical documentation of day-to-day production processes.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Oversaw logistics and inventory management for storeroom.
- Reviewed production schedules and streamlined processes.
3rd Shift Support Manager
Walmart
05.2014 - 05.2022
- Coached employees through day-to-day work and complex problems.
- Analyzed customer service data to identify trends, identify solutions and improve customer experience.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Monitored employee and customer interactions to assess quality of service.
- Developed and implemented procedures for responding to customer inquiries and resolving technical issues.
- Prepared employee schedules for maximum coverage during key hours.
- Provided technical support to customers, troubleshooting technical issues and providing solutions.
- Created, prepared, and delivered reports to various departments.
- Prepared agendas and took notes at meetings to archive proceedings.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Defined clear targets and objectives and communicated to other team members.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Developed detailed plans based on broad guidance and direction.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Supervised ongoing daily production phases.
- Managed staff hiring, training and supervision.
- Implemented policies and standard operating procedures for continuous improvement.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Oversaw loading and unloading of packages in warehouse.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
Asset Protection Associate
Walmart
05.2011 - 05.2013
- Controlled reduction of loss inventory by protecting company assets.
- Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
- Contacted local authorities and apprehended shoplifters.
- Patrolled store departments to check for suspicious activities.
- Maintained secure environment by regularly checking store premises and inspecting security equipment.
- Implemented loss prevention strategies and programs to minimize shrinkage.
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
- Wrote reports for internal and external crime, burglary, or theft.
- Wrote reports outlining activities and results.
- Kept patrons and employees safe and from criminal activity.
- Investigated and reported any suspicious activity to local law enforcement and store management to obtain quick response.
- Built professional relationships with local law enforcement and other related organizations.
- Checked CCTV for evidence of shoplifting.
- Utilized data analysis to identify any security threats and develop solutions to mitigate risks.
- Investigated and apprehended shoplifters and other potential criminals in store to increase protection and apply safety measures.
- Monitored surveillance cameras and alarm systems to detect suspicious activity.
- Implemented and maintained loss prevention programs in close collaboration with store management.
- Educated store personnel and customers to apply best practices and comply with loss prevention policies and procedures.
- Developed and implemented procedures to reduce risk of shoplifting and other loss prevention related issues.
- Utilized various hand and power tools to secure premises and increase protection.
Department Manager
Walmart
05.2008 - 05.2011
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Developed and implemented useful inventory management strategies to maximize sales and reduce costs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Stocker
Walmart
01.2005 - 05.2008
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Greeted customers and directed to requested products.
- Stocked designated items on shelves, end caps and displays.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Moved cardboard, plastic ties and other debris from unboxing to trash.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Stocked shelves to match planogram images and instructions.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
Order Filler
Walmart
10.2004 - 01.2005
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Checked inventory and selected products from specific locations based upon availability.
Receiving Associate
Walmart
05.2001 - 09.2004
- Unloaded pallets and deliveries and organized products in warehouse.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Recorded regular progress and issues with products.
- Unloaded and unpacked incoming shipments to facilitate orders and verify accuracy of contents.
- Maintained tidy, organized and safe work area to comply with cleanliness standards.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Properly labeled and stored goods in safe area to provide identification and avoid losses.
- Double-checked cargo inventories and documentation for accuracy.
- Utilized forklift to transport pallets of goods to and from warehouse.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Processed required paperwork to expedite handling of shipped and received goods.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
Order Filler
Walmart
05.1998 - 05.2001
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Checked inventory and selected products from specific locations based upon availability.
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
- Performed proper lifting and handling techniques to maintain safe working environment.
- Collaborated with team members to complete timely orders and avoid delays.
- Built pallets and positioned orders on loading dock to safely pile and ship goods.
- Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
- Maintained tidy and organized warehouse environment to comply with cleanliness standards.
- Verified product quantity and quality to determine accuracy of orders and reduce errors.
- Inspected machinery and equipment to determine functionality and performance.
- Safeguarded products in storage to protect from spills and damages
- Picked and packed order items.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Followed orders precisely for correct items, sizes and quantities.
- Kept work areas neat, clean and free from debris.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Marked stock with identification tags and labels to outline information such as storage locations.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Moved cardboard, plastic ties and other debris from unboxing to trash.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Prepared and checked outbound shipments for accuracy.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Managed timely and effective replacement of damaged or missing products.
- Transported merchandise pallets to move in warehouse.
- Safely and securely loaded items to prevent damage during transport.
- Coordinated efficient organization, palletizing and transportation of completed packages.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Supervised and trained new staff in performing census.
- Stocked shelves to match planogram images and instructions.
- Noted unsafe components inside packages and discussed concerns with supervisors.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
Education
High School Diploma -
Cheraw High School
Cheraw, SC06.1990
Skills
- Planning and Coordination
- Active Listening
- PPE Compliance
- Attention to Detail
- First Aid/CPR
- Maintenance and Repair
- Self-Motivated
- Good Telephone Etiquette
- Problem-Solving
- Dependable and Responsible
- Decision-Making
- Training and Development
- Teambuilding
- Interpersonal Communication
Timeline
3rd Shift Team Leader
Walmart
05.2022 - Current
3rd Shift Support Manager
Walmart
05.2014 - 05.2022
Asset Protection Associate
Walmart
05.2011 - 05.2013
Department Manager
Walmart
05.2008 - 05.2011
Stocker
Walmart
01.2005 - 05.2008
Order Filler
Walmart
10.2004 - 01.2005
Receiving Associate
Walmart
05.2001 - 09.2004
Order Filler
Walmart
05.1998 - 05.2001
High School Diploma -
Cheraw High School