Alberth L. McKenzie
Old Harbour
Summary
Cybersecurity professional with a solid foundation in security operations and incident response. Expertise includes developing SOC policies, supervising a team of analysts, and conducting digital forensic investigations. Committed to fostering collaboration and driving continuous improvement to enhance security posture.
Overview
12
12
years of professional experience
1
1
Certification
Work History
SOC Assistant Manager
JN Financial Group – FHC Cyber Security
Kingston
01.2025 - Current
- Oversee daily SOC operations, managing a team of five analysts and engineers responsible for monitoring, detecting, and responding to security incidents.
- Develop and implement SOC policies, procedures, and standards to safeguard organizational assets and data.
- Supervise security event monitoring, threat analysis, and incident response operations, ensuring resolution within established SLAs.
- Conduct and oversee digital forensic investigations on compromised devices and systems, preserving electronic evidence per legal and regulatory requirements.
- Analyze and reverse engineer malware samples; provide remediation recommendations and mentor SOC analysts on malware analysis techniques.
- Collaborate with cross-functional security teams to ensure a coordinated approach to security and risk management.
Senior SOC Analyst
JN Bank
Kingston
01.2023 - 01.2025
- Provide threat and vulnerability analysis.
- Investigate, document and report on information security issues.
- Analyze and respond to previously undisclosed software and hardware vulnerabilities.
- Active monitoring via SIEM tool.
SOC Analyst
JN Bank
Kingston
05.2022 - 01.2023
- Monitored security alerts and identified potential threats in real-time.
- Conducted thorough investigations of security incidents and breaches.
- Collaborated with IT teams to implement security measures and solutions.
IT End User Support Analyst
Xerox Commercial Solutions, LLC
Portmore
10.2020 - 07.2021
- Manages hardware/software installations and troubleshooting.
- Provides onsite smart hand support to other technical towers as needed.
- Installs and configures new hardware.
- Manages site-level inventory.
- Manages ticket queue for local support requests.
- Escalates system outages or problems that are impacting production.
- Leads local onsite desktop support members.
- Validates tickets are being assigned and worked in appropriate timeframes.
- Creating work station images, WDS management, and deployment of Images.
IT Desktop Support Associate
Jamaica Agent Service LTD(Alorica)
Portmore
07.2018 - 10.2020
- Remote Desktop Support via Windows RDP and SCCM Remote Console, MS Teams other remote platforms during COVID-19 Pandemic to 2000+ users.
- POC on integrating new platforms to clients' legacy platforms for improved customer interactions.
- Worked on multiple projects to get new logos off the ground into revenue generating clients.
- Migrated 1000+ PCs to Windows 10 under a migration project.
- POC on site decommission to facilitate transfer to a new location.
- Troubleshoot and resolve users' IT problems via telephone, e-mail, helpdesk and in person in a courteous and professional manner.
- Prioritize, schedule and resolve problems.
- Escalate any unresolved problems (when required) to next level of support.
- Record, track, and document help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
- Perform regular maintenance on IT equipment, including laptops, workstations and peripherals.
- Perform installations, configurations and upgrades to software applications and hardware.
- Follow up with users, provide feedback and see problems through to resolution.
- Utilize excellent customer service skills and exceed users' expectations.
- Recommended procedure modifications or improvements.
Technical Customer Care Support Agent Level
Xerox Commercial Solutions, LLC
09.2014 - 07.2018
- Engaged with customers via live chat to resolve issues, enhancing customer satisfaction.
- Acted as escalation representative, effectively resolving complex customer issues.
- Handled customer inquiries through email and TMSS, streamlining response times.
- Supporting Notebooks, Tablets, Desktops, Asus Motherboards, Graphics Cards, Monitors and Routers.
Education
Bachelors of Science - Information Technology
University College of The Caribbean (UCC)
Kingston, 501-2020
Associate's degree - Management Information Systems, General
University College of The Caribbean (UCC)
01-2018
Certified Cisco Network Associate - Network and System Administration
CISCO Networking Academy (Eastern TVET Institute)
St. Andrew, Jamaica07-2014
Skills
- Incident Response
- Incident Management
- Threat analysis
- Digital forensics
- Malware remediation
- Vulnerability assessment
- Monitoring Log analysis
- System Diagnostics
- Network Infrastructure Support
Certification
- Computer Hacking Forensic Investigator (CHFI), 02/2026, 03/2027, ECC9465813702, EC-Council
- CompTIA Advanced Security Practitioner, 03/2024, 03/2027, 41T3VC0ZL21Q1KGE
- CompTIA Cybersecurity Analyst Plus +, 11/2022, 03/2027, 6PWNKVSSHFEQ10CP
- Systems Security Certified Practitioner (SSCP), https://www.credly.com/badges/53831ac5-8b78-421b-8fb8-8797bcf4cf1f/public_url
- Fortinet NSE 1,2 & 3, Fortinet Training Institute - Online, NSE 1: Information Security Awareness, NSE 2: Cybersecurity products and tools Awareness, NSE 3: How to use Fortinet Products to solve Cybersecurity problems.
Timeline
SOC Assistant Manager
JN Financial Group – FHC Cyber Security
01.2025 - Current
Senior SOC Analyst
JN Bank
01.2023 - 01.2025
SOC Analyst
JN Bank
05.2022 - 01.2023
IT End User Support Analyst
Xerox Commercial Solutions, LLC
10.2020 - 07.2021
IT Desktop Support Associate
Jamaica Agent Service LTD(Alorica)
07.2018 - 10.2020
Technical Customer Care Support Agent Level
Xerox Commercial Solutions, LLC
09.2014 - 07.2018
Bachelors of Science - Information Technology
University College of The Caribbean (UCC)
Associate's degree - Management Information Systems, General
University College of The Caribbean (UCC)
Certified Cisco Network Associate - Network and System Administration
CISCO Networking Academy (Eastern TVET Institute)