Albertha Turner
Marrero,LA
Summary
Versatile, independent and innovative executive with extensive experience in training, client management and relationship building, staffing, coaching and career development. A strategic training leader adept at motivating diverse groups and building success with internal and external clients. Proven ability to assess problems in time-sensitive situations, develop corrective measures and implement action plans to reach desired measurable objectives.
Overview
15
15
years of professional experience
Work History
Sr. Director of Learning Program Management
Alorica
Work At Home Marrero, Louisiana
04.2020 - 09.2023
- Lead a team of four Learning Project Directors and ten Learning Project Managers who are responsible for enterprise-wide learning program management; plan & enable delivery to client/business demands, including new hire, enhancement, recursive training etc.
- Planned, managed, and ensured training delivery (New Hire + Ongoing) for clients globally.
- Proactively engages and manages internal/external client relationships
- Established and executed strategic and tactical activities by conducting root cause analysis using data from tools like Power BI and creating DMAICs to bring about change and accountability.
- Created and executing to post training strategies designed to improve and maintain client performance expectations.
- Partnered with all internal clients and partners to support revenue growth and demands for the clients.
- Conducted and lead detailed gap & needs analysis and post-training assessment initiatives for key client programs.
- Planned & conducted detailed performance & compliance-to-plans reviews
- Partnered with Account Managers/Site Leads to determine needs and priorities within the business units and sites
- Lead special projects on new business developments that require specialized training attention.
- Ensure consistency of training design, delivery and execution based on client agreements; proactively provide client with relevant feedback, suggestions and best practices to improve results.
Vice President of Operations Training
Alorica
Work At Home Marrero, Louisiana
03.2017 - 04.2021
- Worked directly with the Senior Regional VP of Operations and Divisional Directors to develop a solid strategies glide paths and KPI attainment for new customer service representatives.
- Met quarterly with Divisional Directors to ensure goals were being met and discussed new ways to overcome any barriers faced.
- Maintained relationships and serviced multiple clients from industries including insurance, healthcare, telecommunications and retail.
- Developed regional operating plans that aligned with corporate objectives.
- Identified, evaluated and implemented cost reduction opportunities in assigned region.
- Assessed operational effectiveness and made recommendations for improvement.
- Collaborated with senior management to develop and implement business plans.
- Conducted regular meetings with regional staff to review progress against goals.
- Ensured compliance with all applicable laws, regulations and policies in the region.
- Partnered with Human Resources department to recruit, hire, train and retain top talent.
Director of Training
Alorica Inc.
Omaha, Nebraska
05.2008 - 03.2017
- Ensures the success of the corporate training team by working to provide innovative and impactful training solutions
- Design, implement and measure knowledge transfer plans and training methodologies that drive operations excellence
- Collaborates with multiple business units to guarantee project success through strategy and systems thinking and implementation.
- Developed self-paced and self-directed training courses to diversify learning opportunities for employees.
- Implemented tools to evaluate training effectiveness and identify additional learning opportunities.
- Discovered and filled workforce skill gaps with proactive monitoring and evaluation approaches.
- Developed and delivered comprehensive training programs to ensure employee competency in job roles.
- Created and implemented strategies for continuous learning initiatives across the organization.
- Designed training modules implementing strategic business practices and organizational behavior training concepts.
- Analyzed each department's training needs and developed new training programs based upon data collected.
- Conducted evaluations of training courses to uncover areas in need of improvement.
Education
Bachelor of Business Administration -
Shorter University
Associate of Science Degree, Merchandising -
Nicholls State University
Certification, Organizational Development and Technology -
University of Georgia
Certificate, Return of Investment Studies -
Phillips ROI Institute/ASTD
eLearning Instructional Design -
Allen Interactions/ASTD
Skills
- Partnership Development
- Quality Control
- Vendor Relationship Management
- Revenue Growth
- Resource Management
- Project Management
- Personnel Management
- Strategic Planning
- Program Performance Analysis
- Compliance Enforcement
- Data Analysis
- Regulatory Compliance
- Team Development
- Team Management
- Policy and Procedure Development
- Decision-Making
- Presentation Creation and Delivery
- Policy and Procedure Improvements
- Public Speaking
- Program Leadership
- Organizational Performance
- Change Management
- Process Improvement
- Risk Analysis and Management
- Project Coordination
Areas Of Strength And Expertise
- Training and Development
- Leadership/Team Building
- Data Analysis
- Strategic Planning
- Curriculum Design and Development
- Organizational Behavior
- Regulatory Compliance
- Presentation and Public Speaking
- Project Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Remember, remember, this is now, and now, and now. Live if, feel it, cling to it. I want to become acutely aware of all I’ve taken for granted.
Sylvia Plath
Timeline
Sr. Director of Learning Program Management
Alorica
04.2020 - 09.2023
Vice President of Operations Training
Alorica
03.2017 - 04.2021
Director of Training
Alorica Inc.
05.2008 - 03.2017
Bachelor of Business Administration -
Shorter University
Associate of Science Degree, Merchandising -
Nicholls State University
Certification, Organizational Development and Technology -
University of Georgia
Certificate, Return of Investment Studies -
Phillips ROI Institute/ASTD
eLearning Instructional Design -
Allen Interactions/ASTD