Albertina denhere

• Oversee loan transaction approvals and ensure adherence to internal controls, meeting regulatory standards.
• Lead cash management initiatives, ensuring 100% accuracy in transactions and adherence to compliance policies.
• Manage customer expectations by delivering high-quality services and handling inquiries, increasing customer retention by 20%.
• Implement risk management strategies, reducing the risk of loan defaults by 15%.
• Supervise a team of 3, ensuring all tasks are aligned with strategic business objectives and customer service goals.

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• Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
• Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
• Submitted loan applications to underwriter for verification and recommendations.
• Developed strong relationships with customers through high levels of customer service.

• Sorted and organized files, spreadsheets, and reports.
• Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
• Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
• Prepared project presentations and reports to assist senior staff.