Albertina Page-Long
Tuscaloosa,AL
Summary
Dynamic Tax Professional Associate at H&R Block, recognized for exceptional customer relations and critical thinking skills. Proven track record of thriving in fast-paced environments while maintaining meticulous attention to detail. Adept at fostering collaborative teamwork and quickly adapting to new challenges, ensuring client satisfaction and operational efficiency.
Overview
48
48
years of professional experience
Work History
H&R Block
Tax Professional Associate
11.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Church Musician
Self Employed Services
05.1977 - Current
- Enhanced worship experience by skillfully playing various musical instruments during services.
- Evaluated performance feedback from the congregation and made necessary adjustments to improve overall satisfaction with church music offerings.
- Worked closely with pastoral staff to select appropriate music that supported sermon themes and liturgical seasons.
- Developed an extensive repertoire of hymns, anthems, and other sacred music pieces to accommodate diverse church services.
- Improved congregational participation in worship by introducing new songs that resonated with different age groups.
- Mentored aspiring musicians within the congregation, fostering their growth and passion for music ministry.
- Collaborated with the choir and other musicians to create a cohesive and harmonious sound during performances.
- Adapted quickly to changes in service formats or personnel needs, demonstrating flexibility as a musician and team player.
Mental Health Nurse
Bibb County Correctional Facility
04.2005 - 03.2009
- Participated in ongoing professional development opportunities such as workshops, seminars, conferences related to mental health nursing best practices.
- Educated patients and families on mental health conditions, treatments, coping strategies, and available resources.
- Developed strong rapport with patients, fostering trust and open communication essential for effective treatment plans.
- Advocated for patient rights and maintained a safe, therapeutic environment conducive to healing and recovery.
Sales Associate
SCI /Memory Garden-Cedar Oak
01.2000 - 01.2002
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Engaged with customers to build rapport and loyalty.
Education
No Degree - Nursing
No Degree - Nursing/Pharmacology
No Degree - Biololgy
08-1981
Associate of Science - Pre Nursing
06-1981
High School Diploma -
06-1977
Skills
- Positive Interpersonal Skills
- Collaborative Teamwork
- Customer Relations
- Critical Thinking Skills
- Attention to detail
Timeline
H&R Block - Tax Professional Associate
11.2024 - Current
Mental Health Nurse - Bibb County Correctional Facility
04.2005 - 03.2009
Sales Associate - SCI /Memory Garden-Cedar Oak
01.2000 - 01.2002
Church Musician - Self Employed Services
05.1977 - Current
Livingston University - No Degree, Nursing
Mississippi University For Women - No Degree, Nursing/Pharmacology
Tennessee State University - No Degree, Biololgy
Shelton State Community College - Associate of Science, Pre Nursing
Druid High School - High School Diploma,
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