Albertina Simao
Windermere,FL
Summary
Motivated and Passionate professional with outstanding customer service abilities looking for an opportunity to provide passenger satisfaction, safety, and security as a Flight Attendant.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
LATAM Airlines
Orlando, FL
01.2015 - 10.2020
- Provided outstanding customer service to passengers at the ticket counter by
- greeting, assisting them with check-in, and boarding process.
- • Operated computer and special equipment’s such as passenger boarding-
- bridge (PBB), airliner software such as Sebrae and Amadeus, and scanners
- • Verified identity of passengers and the appropriate documentation needed for
- international flights.
- • Assisted passengers with special needs such as wheelchair assistance,
- unaccompanied minors (UM), and VIP passengers.
- • Problem solved when cancelations and flight interruptions occurred.
- • Maintained the safety, security, and wellbeing of passengers always.
- • Performed baggage processing and fee calculation when applicable.
- • Escorted and directed passengers through Immigration, Customs, and
- quarantine as applicable.
- • Made public announcements as needed.
- • Complied with all United States FAA legislations and airport authority and
- security.
- • Kept professional relationship with staff and crew members.
- • Worked closely with employees from different areas of the airport to provide
- customer care assistance such as access to wheelchair.
Administrative Assistant
LS Improvements LLC
Jacksonville, Florida
02.2013 - 01.2015
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Setting up schedules
- Managed database systems containing customer contact information.
Education
Real Estate License
State Of Florida Depart. Business Prof. Regulation03-2023
High School Diploma -
Grammar School
12-1993
Skills
Advance Knowledge in Amadeus and Sebrae systems
Proficient in written and spoken Português ( Native speaker )
Intermediate level in Spanish's ( Self-taught informal study)
Timeline
Customer Service Representative
LATAM Airlines
01.2015 - 10.2020
Administrative Assistant
LS Improvements LLC
02.2013 - 01.2015
Real Estate License
High School Diploma -
Grammar School