Albertine Kellemu
Charlotte,NC
Summary
Proven customer service expert with a track record of enhancing customer loyalty at Amazon through exceptional dispute resolution and empathy. Skilled in CRM and active listening, I consistently exceed sales targets by fostering strong client relationships. My ability to manage high-stress situations and resolve complaints has significantly boosted repeat business.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Amazon
01.2024 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Dining Associate
Novant Health, Inc
04.2023 - 12.2023
- Assessed plated meals for adherence to presentation standards and verified food items against guests' orders prior to delivery.
- Assisted in menu development to ensure variety and appeal, driving repeat business.
- Maintained a clean and inviting dining area, ensuring a positive guest experience.
- Trained new Dining Associates on best practices and company policies, contributing to a cohesive team environment.
- Coordinated with food preparation staff for time plating and delivery of meals to dining room guests to guarantee freshness and acceptable temperature.
- Contributed to friendly and professional dining environment by communicating politely and effectively with guests to assess and meet needs.
- Took customer orders and relayed to kitchen staff with accuracy, circulating dining room to identify service opportunities.
- Accommodated special dietary requirements by suggesting alternative menu options for customers with allergies or preferences.
Salesperson
Simple 10
03.2022 - 08.2022
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Set and achieved company defined sales goals.
Education
Surgical Tech -
Central Piedmont Community College
Charlotte, NCTimeline
Customer Service Representative
Amazon
01.2024 - 02.2025
Dining Associate
Novant Health, Inc
04.2023 - 12.2023
Salesperson
Simple 10
03.2022 - 08.2022
Surgical Tech -
Central Piedmont Community College
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Professional telephone demeanor
- Follow-up skills
- Customer relationship management (CRM)
- Live chat support
- Dispute resolution
- Product sales