ALBERTINE NTWOKU
KENNESAW,GA
Summary
Hardworking and passionate job seeker with strong organizational and problem-solving skills eager to secure entry-level management position. Aspiring to be an asset to your company by helping the team achieve company goals.
Overview
2
2
years of professional experience
1
1
Certification
6
6
years of post-secondary education
Work History
Certified Nursing Assistant
Greenpark Assisted Living
Kennesaw, Georgia
10.2018 - 11.2019
- Provide assistance with clients activities of daily living( ADL)
- Assisting with medication distribution under supervision of the nurse
- Completion of assigned daily responsibilities
- Planned events for the residents’ entertainment
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
Customer Service Representative and Cashier
And That!
Kennesaw, Georgia
08.2017 - 07.2018
- Seek out product knowledge to provide customers with information and identify selling opportunities
- Following all policies and procedures to ensure that shrink is minimized
- Provide first-level escalation for customer issues and assist in supervision during working hours
- Communicate effectively with each customer at check-out to promote a higher likelihood of next store visit
- Helped customers complete purchases, locate items and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained clean sales floor and straightened and faced merchandise.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered questions about store policies and addressed customer concerns.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Informed customers of current store promotions to encourage additional sales purchases.
- Issued receipts and processed refunds, credits, or exchanges.
- Folded and arranged merchandise in attractive displays to drive sales.
- Supported loss prevention goals by monitoring shopper behavior.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
Toddler Floor Sales Lead
Old Navy Store
Atlanta, Georgia
09.2016 - 01.2017
- Strong interest in fashion trends, particularly emerging toddler styles, and agility at learning new products and upselling
- Ability to deliver great customer experiences in any environment and to be invigorated by constant personal interaction
- Lead, coach, and develop other sales associates
- Strong communication skills: written and verbal
- Achievements
- Top Credit Card sign-up sales performance in Dec 2016
- Appointed Lead for Girl Toddler Section.
Education
B.Sc. - Psychology and Management
Kennesaw State University
Kennesaw, GA 08.2017 - 05.2023
A.Sc - Health Sciences
Georgia State University
Atlanta, GA12.2017
Skills
- Digests clients' needs and delivers solutions
- Great listener
- Good sense of following directions
- Activities of Daily Living (ADL) Support
- Persuasive presenter, visual & verbal; balance attention to detail with strategic imperatives
- Strong interpersonal skills
- Excellent at negotiations to attain optimal results
- Outstanding organizational and event planning skills
- Deadline-oriented, goal-driven, self-motivated
- Kinetic learner
- Budget preparations and management
- Focused and cooperative team player
- Passion for bringing people together or a common goal
- Empathy and Compassionate Care
- Microsoft 365 suite
- SPSS analytical skills
- Research and Analysis
- Client Relationship-Building
- Negotiation and Persuasion
- Basic Life Support
- Range of Motion Exercises
- Preparing Meals
- Empathy and Compassionate Care
- Microsoft 365 suite
- SPSS analytical skills
- Basic Life Support
- Range of Motion Exercises
- Preparing Meals
- Empathy and Compassionate Care
- Microsoft 365 suite
- SPSS analytical skills
Certification
- CNA - Certified Nurse Assistant
- Project Management, Google - Ongoing
Hobbies
Reading, Listening to gospel music, Baking
Languages
English
Native or Bilingual
French
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Good judgment comes from experience. Experience comes from bad judgment.
Jim Horning
Timeline
Certified Nursing Assistant
Greenpark Assisted Living
10.2018 - 11.2019
B.Sc. - Psychology and Management
Kennesaw State University
08.2017 - 05.2023
Customer Service Representative and Cashier
And That!
08.2017 - 07.2018
Toddler Floor Sales Lead
Old Navy Store
09.2016 - 01.2017
- CNA - Certified Nurse Assistant
- Project Management, Google - Ongoing
A.Sc - Health Sciences
Georgia State University
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