Summary
Overview
Work History
Education
Skills
Languages
Timeline
Albertine Ntwoku

Albertine Ntwoku

Kennesaw,GA

Summary

Highly motivated team player with a proven record of exceptional customer service skills. Seeking a career to leverage my passion for technology and problem-solving skills to help customers find the best solutions to their needs while facilitating company growth.

Overview

6
6
years of professional experience

Work History

Sales Engineering Intern

Careerist Management Consultants
Remote
03.2023 - 05.2023
  • Making Discoveries & Qualifications to create proposals and deliver the best user experience
  • Utilizing persuasion & objection handling skills to upsell services and products to clients
  • Creating demos, proposals, invoices, and other various documents and presentations
  • Collaborating with sales, marketing, and management teams to develop solutions and accomplish objectives
  • Improved technical abilities by pursuing training and practical learning opportunities.

Customer Service Cashier

And That
Kennesaw, GA
08.2017 - 07.2018
  • Built relationships with 100+ clients based on trust and respect.
  • Staying up-to-date with detailed knowledge on new and existing products
  • Gave sales presentations to a range of prospective clients.
  • Received high praise and recommendations from customers for outstanding service, including handling inquiries,
    answering questions, and resolving problems promptly
  • Assisted in training while working with the new customer service representatives on best practices for handling customer inquiries,
    resulting in improved team performance
  • Managed cashier duties efficiently during peak season, reducing average wait times in line and ensuring smooth
    operations

Education

Bachelor of Science - Applied Psychology & Management

Kennesaw State University, Kennesaw, GA
05.2023

Certification - Sales Engineering

Careerist, Remote
05.2023

Skills

  • Operations Support
  • Technical Presentations
  • Team-oriented mindset
  • Leadership and team management
  • Relationship Building and Rapport
  • Interpersonal Communication
  • Verbal and written communication
  • Time management and organizational skills
  • Market research
  • Creative problem-solving
  • Great negotiation skills

Languages

English
Native/ Bilingual
French
Full Professional

Timeline

Sales Engineering Intern - Careerist Management Consultants
03.2023 - 05.2023
Customer Service Cashier - And That
08.2017 - 07.2018
Kennesaw State University - Bachelor of Science, Applied Psychology & Management
Careerist - Certification, Sales Engineering

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Albertine Ntwoku