Albertini Louis-Charles
MIRAMAR,FL
Summary
Hardworking employee enthusiastic about learning the service field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Apple Sales Specialist
Apple
03.2020 - Current
- Cultivating successful relationships with customers
- Maintained high-scoring NPS through building meaningful relations with customers
- Drives team in closing store operations
- Excels in guiding customers through their apple journey.
Sales Voice Specialist
Apple RCC
- 03.2021
- Deliver exceptional customer service by professionally receiving and responding to incoming telephone calls from customers and coworkers
- Provide a strong knowledge of store, departments, services, and events
- Continuously achieved high metrics while assisting customers with their online journey.
Customer Service Specialist
Best Buy
- 03.2020
- Worked as a team member performing cashier duties, product assistance and cleaning
- Managed quality communication, customer support and product representation with each customer
- Assist customers by providing information and resolving their complaints
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
- Processed merchandise returns and exchanges
- Cross-trained and provided back-up for other customer service representatives when needed
- Experienced relationship building and customer satisfaction
- Prevented store loses using awareness, attention to detail.
Team Member
KFC
01.2017 - 03.2018
- Enhanced customer satisfaction by providing efficient and friendly service during food preparation and order delivery.
- Maintained a clean and sanitary work environment by adhering to strict health and safety guidelines, ensuring a safe dining experience for all customers.
- Collaborated with fellow team members to ensure smooth operations during peak hours, reducing wait times for customers.
- Managed cash register transactions accurately, maintaining proper cash handling procedures to minimize discrepancies.
Education
Miami Dade College
Miami, FLHigh School Diploma -
Dr. Michael Krop Senior High School
06.2018
Skills
- Excellent customer service skills
- Strong communication when working in a team environment
- Able to make quick and correct decisions and problem solve efficiently
- Client Relations
- Fluent in English
- Fluent in Creole
Timeline
Apple Sales Specialist
Apple
03.2020 - Current
Team Member
KFC
01.2017 - 03.2018
Sales Voice Specialist
Apple RCC
- 03.2021
Customer Service Specialist
Best Buy
- 03.2020
Miami Dade College
High School Diploma -
Dr. Michael Krop Senior High School