Albert J. Lozada Negron
Clermont,FL
Summary
Dynamic and results-oriented Resort Sales Associate with a passion for delivering exceptional guest experiences. Possessing strong interpersonal and communication skills, One excel in building relationships with clients and exceeding sales targets. A proactive approach, coupled with an in-depth knowledge of resort amenities, allows for a effectively showcase the unique offerings of The Walt Disney World Resort to potential clients. Ready to bring energy, dedication, and sales expertise to contribute to the success of the sales team.
Overview
7
7
years of professional experience
Work History
Entrance Ops/ Rentals Sales
Universal Studios
09.2022 - Current
- Acted as first point of contact for visiting clients and customers
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Answered customer questions and pointed individuals in right directions.
- Reviewed tickets for authenticity and applicability to particular event.
- Provided exceptional customer service by assisting clients in selecting appropriate rental options based on their needs.
- Effectively communicated rental terms, conditions, and pricing, ensuring clarity and transparency in transactions.
- Managed customer inquiries, resolved issues promptly, and maintained positive relationships to encourage repeat business.
- Collaborated with rental fleet management team to ensure availability and condition of rental vehicles.
Houseperson
The Walt Disney Company
09.2021 - 08.2022
- Gathered linen supplies and organized linen closets for prompt room restocking.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Refilled par stock of guest amenities and supplies in each housekeeping storage area.
- Fulfilled guests requests in a timely manner to ensure guest satisfaction.
- Rotated linens in storerooms and replenished when supplies ran low.
- Polished glass surfaces and windows.
- Filed maintenance work order forms to notify maintenance of needed repairs.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Overnight Stocker
Sam's Club
03.2021 - 09.2021
- Removed all boxes and related trash from sales floor and processed through compactors.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Stocked shelves, racks, and cases with new or transferred merchandise.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Checked aisles for spills to complete quick clean-up.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Maintained inventory and ordered new supplies to meet expected needs.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
Math Tutor
Interamerican University
01.2017 - 05.2021
- Provided individual and group tutoring sessions to undergraduate students in various math courses.
- Assisted students in understanding complex mathematical concepts, problem-solving strategies, and effective study techniques.
- Demonstrated ability to adapt tutoring methods to accommodate different learning styles and pace of individual students.
- Monitored and tracked academic progress of students, adjusting tutoring strategies as needed to ensure improvement.
- Created study guides and plans for student exam preparation based on self-designed practice tests and school curricula.
- Conducted review sessions before exams, contributing to a significant increase in student performance and confidence.
Computer Labs IT
Interamerican University
01.2017 - 05.2020
- Managed and maintained computer lab facilities, ensuring a conducive environment for students and faculty.
- Provided technical support and assistance to lab users, troubleshooting hardware and software issues.
- Assisted in the installation, configuration, and upgrading of computer systems and software.
- Conducted training sessions for lab users on various software applications and computer usage best practices.
- Monitored lab activities to ensure compliance with security policies and proper use of resources.
- Collaborated with the IT team to implement system upgrades and resolve complex technical issues.
- Effectively addressed and resolved a high volume of incoming phone calls from students regarding university account issues
- Contributed to the development of lab policies and procedures, improving overall efficiency.
- Demonstrated excellent communication skills and patience in assisting individuals with varying levels of technical expertise.
Education
Undergraduate - Computer Engineering
Interamerican University of Puerto Rico
Bayamon, PR05.2023
Skills
- Computer Operating Systems
- Technical Documentation and Reporting
- Roadmap Planning and Prioritization
- System and Network Security
- Supply Restocking
- Product Labeling
- Safe Lifting Procedures
- COVID-19 Safety Procedures
- Room and Public Space Cleaning
- Customer Service
- Fully bilingual
- Critical Thinking
- Willing to Learn
Timeline
Entrance Ops/ Rentals Sales
Universal Studios
09.2022 - Current
Houseperson
The Walt Disney Company
09.2021 - 08.2022
Overnight Stocker
Sam's Club
03.2021 - 09.2021
Math Tutor
Interamerican University
01.2017 - 05.2021
Computer Labs IT
Interamerican University
01.2017 - 05.2020
Undergraduate - Computer Engineering
Interamerican University of Puerto Rico