Albert "Kalani" Parks
Honolulu,HI
Summary
Long-term employment. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
9
9
years of professional experience
Work History
Customer Service Representative II
Hawaii Dental Service
Honolulu, HI
09.2020 - Current
- Upsell IDP plans when deemed necessary for members without insurance
- Troubleshoot website login/account issues for members
- Utilizing e-mail to communicate with members to help solve their technical problems.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Route Sales Representative
Alsco
Honolulu, HI
04.2017 - 09.2020
- Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders.
- Navigate across entire the island of Oahu delivering linen/mats/uniforms
- Minor cash handling
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
Non-Emergency Transportation Driver
Hawaii Patient Transports
Honolulu, HI
01.2016 - 03.2017
- Driving step-up van (14,000 GVW) to customers island-wide.
- Money Handling, Filing Paperwork Daily, Computer Filing
- Picking up Veterans at their residence island-wide or rehabilitation centers, taking them to non-emergency medical appointments, small cash handling
- Cleaned vehicle regularly to maintain professional appearance.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
Donation Box Truck Driver
National Kidney Foundation of Hawaii CLOSED
Honolulu, HI
07.2015 - 01.2016
- Driving island-wide picking up donations / HI-5 recycling and taking to Donation drop off area in Waipahu.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Conducted regular vehicle inspections by checking fluids, examining engine for corrosion and inspecting interior and exterior of vehicle for damage.
Taxi Driver
Eco Cab
Honolulu, HI
07.2015 - 01.2016
- Driving around the island picking up flaggers & answering dispatch calls, taking them where they need to go island wide.
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
- Upheld high standards of cleanliness, sanitation and service.
- Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
- Stored passenger luggage and personal items with care for safety and security.
- Provided mobility to assistance to disabled passengers.
- Answered, scheduled and responded to reservation calls at specific times and locations.
Material Handler
Federal Express
Honolulu, HI
11.2013 - 01.2015
- Handling packages shipping internationally & working around the airplanes, driving ramp safety vehicles and tow vehicles to move freight in and out of plane.
- Transported inventory items to appropriate locations.
- Kept storage areas organized, clean and secure to fully protect company assets.
- Packed items into appropriate containers for shipment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered or distributed.
- Monitored production schedule to keep proper amount of inventory on hand.
Customer Service Representative
Fun Factory
Honolulu, HI
06.2013 - 11.2013
- Helping customers with games & cleaning around the whole store.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Applied minor fixes to arcade machines
- Provided primary customer support to internal and external customers.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Education
High School Diploma -
Moanalua High School
Honolulu, HICompleted Google IT Tech Support Course -
Coursera
2022
Skills
- Building Customer Trust and Loyalty
- Upbeat and Positive Personality
- Creative Problem Solving
- Customer Account Management
- Issue and Complaint Resolution
- Multi-Line Phone Systems
- Strong Analytical and Problem Solving Skills
- Patient and Empathetic
- Time Management
Timeline
Customer Service Representative II
Hawaii Dental Service
09.2020 - Current
Route Sales Representative
Alsco
04.2017 - 09.2020
Non-Emergency Transportation Driver
Hawaii Patient Transports
01.2016 - 03.2017
Taxi Driver
Eco Cab
07.2015 - 01.2016
Donation Box Truck Driver
National Kidney Foundation of Hawaii CLOSED
07.2015 - 01.2016
Material Handler
Federal Express
11.2013 - 01.2015
Customer Service Representative
Fun Factory
06.2013 - 11.2013
High School Diploma -
Moanalua High School
Completed Google IT Tech Support Course -
Coursera